Manager - Production Support & Implementation
RR Donnelley•Warrenville, IL
•$107,000 - $171,200
About The Position
The Manager - Production Support & Implementation leads a team of Business Analysts while directly supporting new client onboarding and implementations. Working at the intersection of business strategy and technical execution, the role drives requirements gathering, solution delivery, and stakeholder alignment. The Manager is responsible for team performance, resource management, and establishing standard business analysis methodologies across client engagements.
Requirements
- At least 6 years of relevant experience in business analysis, client implementations, or consulting.
- At least 3 years of experience in a formal or informal leadership capacity, such as team lead, manager, or senior mentor.
- Strong expertise in requirements gathering, process mapping, UAT, and client relationship management.
- Leadership and coaching abilities to manage, mentor, and allocate resources across multiple projects.
- Problem-solving and critical thinking skills to evaluate complex workflows and mitigate implementation risks.
- Exceptional communication and stakeholder management skills, including the ability to bridge technical and non-technical teams.
- Ability to establish standardized business analysis methodologies and quality assurance standards.
Responsibilities
- Manage, mentor, and allocate resources for a team of Business Analysts; drive team development, set performance standards, and balance workloads across projects.
- Lead end-to-end requirements gathering for new client onboardings, serving as the bridge between external clients, business stakeholders, and technical delivery teams.
- Facilitate discovery sessions to define functional requirements, establish clear scope boundaries, and identify and mitigate implementation risks.
- Establish standardized business analysis documentation frameworks, oversee User Acceptance Testing (UAT), and ensure high-quality delivery across client projects.
- Partner with cross-functional leadership to refine onboarding workflows, improve operational efficiency, and elevate service quality.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer and partner discounts
- Potential participation in a bonus, commission, or incentive program, depending on the role
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
