Implementation Support Specialist

Vermont Information Processing•Colchester, VT

4d•$23 - $25•Onsite

About The Position

Vermont Information Processing (VIP) is seeking an Implementation Support Specialist to support a growing portfolio of applications and services. The role provides technical and customer support to end users, customer stakeholders, and internal VIP teams, helping troubleshoot issues, resolve concerns, and support successful use of VIP software solutions. The specialist will learn multiple applications and business processes and contribute to timely support and strong customer relationships.

Requirements

Knowledge of the beverage distribution industry, business operations, or accounting principles.
Strong technical troubleshooting and diagnostic skills.
Ability to learn new software applications and processes quickly.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication and customer service skills.
Ability to work independently and as part of a collaborative team.
Analytical thinking and problem-solving capabilities.

Responsibilities

Learn the functionality of multiple software applications and how to troubleshoot them.
Provide technical support to end users through Zendesk, chat, and Zoom.
Partner with customer teams and internal stakeholders to escalate issues and assist with resolution.
Triage and respond to customer requests professionally and in a timely manner.
Collaborate with VIP teams, including RAS Software Support, ROC, and Item Catalog.
Support users operating on other Route Accounting Systems.
Use deductive reasoning and problem-solving skills to identify root causes and recommend solutions.
Participate in regular meetings with customers and internal VIP teams.
Foster and maintain customer relationships through excellent service and communication.
Contribute to the continued growth and success of VIP's support offerings.