Implementation Support Specialist

Evidence Based Associates•Atlanta, GA

2d•$75,000 - $90,000•Remote

About The Position

Empower Community Care is hiring an Implementation Support Specialist to provide cross-model implementation, operational, and customer success support for Functional Family Therapy (FFT), Multisystemic Therapy (MST), and Brief Strategic Family Therapy (BSFT). The Specialist leads assigned provider organizations through onboarding and launch, then provides ongoing support alongside clinical model staff to promote sustainability, fidelity, and partner success. Model-specific clinical consultation, fidelity coaching, certification, and clinical decision-making remain the responsibility of the EBP model teams. The Specialist coordinates implementation plans, workforce and referral readiness, technical assistance, milestones, program monitoring, and partner relationships. The role also manages multiple programs and priorities across the EBP portfolio, uses data to inform decisions and identify risks, and reports implementation progress and account health to the Director of EBP Implementation. This is a remote, computer-based position requiring work during Eastern Time business hours and travel of up to approximately 50% for provider onboarding, meetings, offsites, or site visits. The role involves prolonged sitting and extended use of a computer, keyboard, and video-conferencing tools. Employment is contingent on a successful background check. The employee must maintain confidentiality when handling organizational, financial, or clinical program information and must be legally authorized to work and reside in the United States. Annual base salary is $75,000–$90,000, with placement based on experience, skills, and internal equity.

Requirements

Bachelor’s degree in behavioral health, social work, psychology, public health, human services, business, project management, or a related field, or an equivalent combination of education and experience.
At least three years of relevant experience in program implementation, project management, provider support, customer success, behavioral health, or human services.
Demonstrated experience coordinating multiple stakeholders, monitoring program performance, and supporting implementation from launch through sustainability.
Strong implementation, project coordination, organization, and time-management skills.
Excellent written, verbal, facilitation, presentation, and relationship-management skills.
Ability to support organizational change, resolve operational barriers, and maintain accountability through a collaborative approach.
Ability to interpret program and account-health data, identify risks, and translate findings into action.
Sound judgment about when to act directly and when to engage clinical, model-specific, funding, recruiting, or leadership partners.
Ability to work independently, manage competing priorities, and provide reliable follow-through.
Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and SharePoint.
Must be legally authorized to work in and reside in the United States.
Must be able to work Eastern Time business hours and travel up to 50% of the time.
Must successfully complete a background check.
Must maintain strict confidentiality and comply with internal data governance and confidentiality policies.

Nice To Haves

Master’s degree in a relevant field.
Experience with evidence-based or evidence-informed programs, including FFT, MST, BSFT, or another structured evidence-based practice.
Knowledge of evidence-based practices, behavioral health, human services, customer success, or implementation science.

Responsibilities

Lead assigned providers through onboarding, workforce readiness, launch preparation, and early operations for FFT, MST, and BSFT.
Develop and maintain implementation roadmaps, timelines, milestones, responsibilities, and launch-readiness documentation; coordinate project management and technical assistance to keep launches on track and address emerging barriers.
Collaborate with recruiting and provider leadership on staffing plans, candidate sourcing needs, role readiness, and workforce preparation.
Assess readiness in leadership, staffing, training, service capacity, operational infrastructure, and stakeholder engagement.
Design and strengthen referral and access processes so appropriate populations can reach available program capacity.
Support operational and organizational change needed to adopt new practices and reduce implementation drift.
Coordinate launch logistics with EBP clinical technical assistance teams while maintaining boundaries between operational implementation support and clinical responsibilities.
Document decisions, risks, action items, and progress; promptly elevate barriers requiring leadership or model-specific expertise.
Maintain relationships with assigned provider organizations through proactive check-ins, account health monitoring, responsive support, and escalation management.
Monitor staffing stability, referrals, caseloads, utilization, access, financial sustainability, fidelity indicators, outcomes, and other applicable measures; identify early warning signals and program risks.
Lead operational responses to implementation risks and coordinate problem-solving with EBP clinical leadership when clinical or fidelity action is needed.
Coordinate renewal and expansion support, identify appropriate opportunities to connect partners with other organizational offerings, and promote satisfaction, retention, quality service delivery, and sustainability.
Prepare reports, dashboards, presentations, and status updates on implementation progress, account health, risks, and outcomes; maintain accurate records and regularly update the Director of EBP Implementation.
Build collaborative relationships with provider leaders, supervisors, clinicians, funders, referral sources, and community stakeholders while maintaining clear expectations and shared accountability.
Facilitate provider and stakeholder training and meetings, including implementation training on best practices, timelines, and expectations; develop agendas, document decisions, and coordinate follow-up.
Use data to guide implementation decisions, monitor readiness and program health, and support continuous quality improvement.
Manage multiple programs, priorities, deadlines, and special projects across the EBP portfolio, and participate in EBP initiatives as assigned.