Manager, Product
About The Position
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Requirements
- 7+ years of experience in the software development industry as a Product Manager, Product Owner, Technical Business Analyst, Requirements Manager, or related position
- Experience managing and leading software projects with complex scope
- Previous direct management and leadership experience
- Comfortable conducting 1:1s with individuals and coaching colleagues and teams on their craft, while always contributing toward a psychologically safe environment
- Strong knowledge of frontend and backend technologies (i.e., web/native apps, APIs, databases) and the ability to quickly spin up on new technologies
- Comfortable with sizing solutions based on project constraints (i.e., time/scope/budget)
- Possess strong documentation and technical writing skills, with proficiency in using user stories, acceptance criteria, requirements documentation methods, flow diagrams, and API documentation
- Possess a strong understanding of and deep appreciation for the topic of user experience (UX) and a drive to stay up-to-date with the continually evolving landscape
- Agency and/or consulting experience with a variety of clients and industries
- Professional or personal experience utilizing AI tools
Nice To Haves
- Experience with product research and strategy
- Knowledge of UI/UX platforms and design thinking
- Certified ScrumMaster and/or Certified Scrum Product Owner
Responsibilities
- Build strong client relationships and lead teams in building solutions that align with product vision and outcomes
- Collaborate with cross-functional teams to iteratively deliver products that are in line with time and budget constraints
- Coach internal and external teams on improved processes and practices
- Establish and manage complex requirement backlogs that consider multiple platforms
- Facilitate discussions and create processes for scope management and feature prioritization
- Collaborate with product designers and engineers to create best-in-class user experiences
- Lead technical discussions with engineers to help define system architecture and data flows in order to guide feature development
- Organize and lead journey mapping, user story mapping, and other product-oriented workshops
- Manage direct reports and mentor other Product Leads to help further their career growth
- Help drive improvement and development of the Product Architecture discipline within the organization
- Embody a growth mindset and apply it to your leadership style
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
