Manager, Product Safety Planning & Risk Management

Samsung•Plano, TX

About The Position

Samsung Electronics America (SEA) is seeking a Manager, Product Safety Planning & Risk Management to support its Product Safety Department. The role plans and coordinates company risk-management work, leads projects and initiatives, and supports timely execution in a time-sensitive environment to help protect Samsung and its customers. Responsibilities span product safety and liability, project planning, resource planning, process improvement, risk assessment, trend monitoring, project tracking and reporting, and coordination with internal and external stakeholders. The manager maintains effective and timely communication with the Product Safety team, legal and public relations stakeholders, departmental leaders, cross-department teams, and corporate offices in the United States and Korea as applicable. The role also leads crisis-management efforts related to product liability matters and manages training programs. The position requires a bachelor’s degree and at least six years of related experience. Travel may be required up to 10–20%, and the employee must be flexible to participate in conference calls outside regular working hours as needed. The role is not eligible for immigration sponsorship.

Requirements

Bachelor’s degree.
At least 6 years of related experience.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Ability to analyze data and develop actionable strategies.
Demonstrated ability to prioritize and manage multiple projects, meet deadlines, and drive solutions.
Experience in process improvement, strategic planning, and project development.
Strong communication skills with mid- to top-level leaders, including status reports, emails, and presentations.
Ability to travel as needed, up to 10–20%.
Flexibility to participate in conference calls outside regular working hours as needed.

Nice To Haves

Bilingual proficiency in English and Korean.
Experience in a complex global organization.
Experience in the wireless or home appliance industry.
Knowledge of product development or testing.
PMP certification.
Six Sigma or Lean certification.
Leadership qualities, an entrepreneurial mindset, and ownership of projects.

Responsibilities

Collaborate with Customer Care to deliver reporting and analysis on various initiatives.
Prepare and analyze daily, weekly, and monthly reports and develop actionable recommendations.
Manage continuous process-improvement projects.
Oversee ongoing and ad-hoc projects, including KPIs and metrics.
Develop and maintain Product Liability processes and policies, including SOPs, ASPs, and process guidelines.
Analyze data and monitor Product Liability trends to assess product, process, and management risks.
Work with project and program developers and business leads to ensure projects align with scope.
Communicate project status and escalation or decision points to stakeholders and dispatchers.
Identify and address risks early in the process.
Collaborate with teams in Suwon, Korea, and SEA operations to manage risks.
Manage logistics and business operations with third-party vendors.
Oversee the overall Product Liability budget and handle administrative work such as invoice processing.
Monitor, report, and follow up on escalations arising from Product Liability processes or exposures.
Manage system-related tasks.
Handle ad-hoc assignments from Product Safety Department leaders and Care Leadership.
Lead crisis-management efforts related to Product Liability matters.
Manage training programs.