Manager, Product Safety Planning & Risk Management

Samsung Electronics • Plano, TX

3d

About The Position

The Manager, Product Safety Planning & Risk Management supports Samsung Electronics America’s Product Safety Department by managing planning and risk-related work, leading projects, and supporting initiatives on time in a time-sensitive environment. The position covers product safety and liability, project planning and resource planning, coordination with internal teams, external communication, process innovation, trend monitoring, risk assessment, and project status reporting. The role’s goal is to help protect Samsung and its customers through effective management of company risk.

The manager is expected to maintain effective, timely communication with the Product Safety team, legal and public relations stakeholders, departmental leaders, cross-departmental and corporate offices in the United States and Korea, as applicable. The position collaborates with Customer Care, SEA operations, Suwon Korea teams, project and program developers, business leads, dispatchers, and third-party vendors. It also oversees Product Liability processes, reporting, projects, budget and administrative tasks, escalations, training programs, and crisis management efforts.

Requirements

• Bachelor’s degree and at least 6 years of related experience.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to analyze data and develop actionable strategies.
• Demonstrated ability to prioritize and manage multiple projects, meet deadlines, and drive solutions.
• Experience in process improvement, strategic planning, and project development.
• Strong communication skills with mid- to top-level leaders, including status reports, emails, and presentations.
• Ability to travel as needed, up to 10–20%.
• Flexibility to participate in conference calls outside regular working hours as needed.

Nice To Haves

• Bilingual proficiency in English and Korean.
• Experience in a complex global organization.
• Experience in the wireless or home appliance industry.
• Knowledge of product development or testing.
• PMP certification; Six Sigma or Lean certification is also a plus.
• Leadership qualities, an entrepreneurial mindset, and ownership of projects.

Responsibilities

• Collaborate with Customer Care to deliver reporting and analysis on various initiatives.
• Prepare and analyze daily, weekly, and monthly reports and provide actionable recommendations.
• Manage continuous process improvement projects.
• Oversee ongoing and ad-hoc projects, including KPIs and metrics.
• Develop and maintain Product Liability processes and policies, including SOPs, ASPs, and process guidelines.
• Conduct data analysis and monitor Product Liability trends for product, process, and management risk assessment.
• Work with project and program developers and business leads to ensure alignment with project scope.
• Communicate project status and escalation or decision points to stakeholders and dispatchers.
• Identify and address risks early in the process.
• Collaborate with teams in Suwon, Korea, and SEA operations to manage risks.
• Manage logistics and business operations with third-party vendors.
• Oversee the overall Product Liability budget and handle administrative tasks such as invoice processing.
• Monitor, report, and follow up on escalations from Product Liability processes or exposures.
• Manage system-related tasks.
• Handle ad-hoc assignments from Product Safety Department leaders and Care Leadership.
• Lead crisis management efforts related to Product Liability matters.
• Manage training programs.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance after 6 months
• Paid Time Off
• Student Loan Program after 6 months
• Wellness Incentives
• MBO bonus compensation for regular full-time employees, based on company, division, and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager