Manager, Product Operations and Enablement

American Express•New York, NY

3h•$103,750 - $174,750•Hybrid

About The Position

The Colleague Experience Group (CEG)—Amex’s Human Resources function—is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a key role in enabling this mission by delivering exceptional services, capabilities, data, and insights. The Colleague Product Management (CPM) team within CS leads the strategy, development, and delivery of digital products that power the colleague experience across the enterprise. As the Manager, Product Operations and Enablement within Colleague Product Management (CPM), you will play a critical role in driving organizational effectiveness, operational rigor, and strategic alignment across the Colleague Experience Group (CEG) product organization. Reporting directly to the Vice President of Colleague Product Management, this role operates at the center of the organization—ensuring clarity of priorities, visibility into performance, and consistency in how teams plan, deliver, and measure outcomes. You will lead the definition and management of product scorecards, track delivery against the CEG strategy, and reinforce best-in-class product ways of working across a complex, matrixed environment. In addition to leading product operations, you will serve as a trusted strategic partner to the Vice President of Colleague Product Management—driving business management activities, leadership cadence, and executive-level storytelling to enable effective execution across the product organization. This includes partnering closely with senior leaders and peers across CEG, Technology, and the broader enterprise to ensure alignment, effective decision-making, and seamless execution of priorities. This is a high-impact role for someone who thrives in fast-paced environments, anticipates needs, and brings structure, clarity, and momentum to complex organizations.

Requirements

Thrives in fast-paced environments.
Anticipates needs.
Brings structure, clarity, and momentum to complex organizations.

Responsibilities

Drive organizational effectiveness, operational rigor, and strategic alignment across the Colleague Experience Group (CEG) product organization.
Lead the definition and management of product scorecards.
Track delivery against the CEG strategy.
Reinforce best-in-class product ways of working across a complex, matrixed environment.
Serve as a trusted strategic partner to the Vice President of Colleague Product Management.
Drive business management activities, leadership cadence, and executive-level storytelling to enable effective execution across the product organization.
Partner closely with senior leaders and peers across CEG, Technology, and the broader enterprise to ensure alignment, effective decision-making, and seamless execution of priorities.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities