Manager, Product Manager - Fraud Tools
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team This role will support our Customer Protection organization as we work to modernize fraud operations. The Fraud Tools workstream aims to bring tools directly into our servicing platform via APIs and automated data population to reduce the cognitive load associates are going through during fraud servicing. These tools need to be enabled in a way that is both human-centered for our fraud operations associates and AI-ready for our models to consume and orchestrate actions. The PM for this role will be responsible for building these tools and integrating them within our servicing and agentic experiences. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and at least 3 years of Product Management experience
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
Responsibilities
- Building these tools and integrating them within our servicing and agentic experiences.
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
