Manager, Product Manager - Fraud Case
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team Capital One’s digital-first bank makes our customers’ lives super easy — and makes us a target for fraudsters. To combat that fraud, we leverage sophisticated machine learning models in real time as customers use their account — using their debit card, making digital payments, and servicing their account. Behind that are the operations associates and data scientists who manually review activity to protect our customers and to continuously train those models to keep up with fraudsters. The product manager for Bank Customer Protection (Fraud Operations) will be responsible for the system built on our across the canyon platforms that guides those associates — bringing best in class process engineering and design, leveraging the right data at the right time — to help us efficiently and effectively protect our customers and the bank as we grow. In addition to modernizing our operations, the product manager in this role will also partner with our GenAI teams to identify Agentic AI opportunities to bring to fruition for more efficient and automated decisioning. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- At least 3 years of experience working in Product Management
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
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What This Job Offers
Job Type
Full-time
Career Level
Manager
