Senior Product Manager (KYC - Fraud & Risk)

Trulioo•Vancouver, BC

1d•CA$120,000 - CA$155,000•Hybrid

About The Position

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

Requirements

8+ years of product management experience, with a significant portion focused on KYC, identity verification, fraud detection, or risk decisioning in FinTech, RegTech, Payments, or Financial Services.
Deep domain expertise in KYC fraud — including synthetic identity fraud, document fraud, account takeover, and consumer onboarding risk — with a clear understanding of how these differ from KYB risk and compliance workflows.
Hands-on experience working with ML and Data Science teams: defining model requirements, interpreting model outputs, managing feedback loops, and translating model insights into product features.
Proven track record of owning a product roadmap end-to-end, shipping impactful products in agile environments, and influencing without authority across cross-functional teams.
Strong analytical and problem-solving skills; ability to structure ambiguous problems, make defensible recommendations, and break them into deliverable increments.
Excellent oral and written communication skills, with the ability to distill complex technical or regulatory topics into crisp narratives for diverse audiences.
Experience working with third-party data providers such as credit bureaus, identity data networks, or risk data vendors.
Bachelor's degree in a STEM, Business, or related field — or equivalent practical experience.

Nice To Haves

Experience with AML/BSA compliance frameworks, adverse media screening, PEPs/sanctions data, or regulatory reporting.
Familiarity with AI/ML Ops practices, LLMs, or agentic AI systems applied to fraud detection or identity workflows.
Prior experience integrating fraud APIs, risk orchestration platforms, or decisioning engines (e.g., case management, rules engines).
Exposure to global identity data ecosystems across multiple regions (North America, Europe, APAC) and their regulatory nuances.
An active network within the identity verification or fraud prevention industry.

Responsibilities

Own and continuously evolve the multi-quarter product roadmap for KYC fraud and risk solutions, balancing customer urgency, business value, and technical feasibility.
Define product vision aligned with Trulioo's broader platform strategy, contributing to internal roadmap communications and external partner/customer conversations.
Conduct rigorous market evaluations and competitive analyses to recommend build, partner, or buy decisions with clear rationale.
Identify and seize whitespace opportunities in consumer identity fraud, KYC compliance, and risk decisioning — bringing forward new product bets that could materially expand Trulioo's addressable market.
Serve as the primary voice of the customer, regularly conducting discovery interviews with enterprise clients across financial services, fintech, payments, and regulated industries.
Collect and synthesize qualitative and quantitative feedback to surface unmet needs, validate hypotheses, and inform prioritization decisions.
Partner with Sales and Business Development to engage prospects early in the sales cycle, representing the product and gathering signals on market demands.
Monitor product performance metrics, client feedback loops, and support escalations to drive continuous improvement post-launch.
Lead cross-functional squads — Engineering, Data Science, Design, Legal, and Compliance — to deliver fraud and risk capabilities within expected timelines using agile methodologies.
Partner closely with ML and Data Science teams to identify predictive signals, validate model performance, define feedback loops, and deliver explainable risk scores that drive adoption.
Decompose complex product problems into incremental delivery milestones, managing trade-offs transparently with stakeholders.
Communicate product vision, roadmap updates, and strategic changes clearly to diverse audiences, including executive leadership and external clients.