Manager, Product Management

Mastercard • O'fallon, MO

23d • $130,000 - $221,000 • Onsite

About The Position

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies. We are looking for a seasoned product manager within the Operational Reports Product Management team to play a key role in the commercialization/go-to-market execution for its products. The team’s goal is to ensure the long-term competitiveness of our payment network, for existing and new payments use cases; and to grow revenue by delivering more value to our customers. This person will be part of a team of product managers and drive key activities including execution of the go-to-market strategy, defining the product value proposition and pricing, create sales and delivery materials and play a key role in sales and delivery enablement finding ways to optimize the revenue. Product Managers in Business and Market Insights at Mastercard Translate a deep understanding of our customers into products and solutions that drive significant customer value Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments Set product direction with coordination, not isolation—considering how our products all work together to serve customer needs

Requirements

• Great project management skills: highly organized and able to deal with multiple and competing priorities.
• Experienced in customer-facing roles – driving critical business discussions, deepening engagement, and demonstrating empathy to understand customer pain points.
• Experienced in driving end to end execution of initiatives – particularly in a cross-functional environment, managing and prioritizing competing initiatives.
• Strong communication & influencing skills to work with internal and external stakeholders, with ability to clearly articulate problem statements and opportunity areas.
• Strong analytical skills - analyze complex data sets, identifying trends, and generating meaningful insights. Evaluate key metrics and performance indicators to drive continuous improvement.
• Experience in developing and executing go-to-market strategies for products and tactics to optimize the revenue.
• Demonstrated ability to work independently and with minimal day-to-day supervision.
• Ability to quickly learn about technologies and navigate in a global business environment with colleagues that are located around the globe.

Nice To Haves

• Prior experience in payments is preferred.

Responsibilities

• Act as an expert, advocate, and champion for Operational Reports products
• Coordinate across cross-functional teams for product sales, usage, and continuous product enhancement
• Play a key role in rolling out new solutions focused on existing and new segments, use cases (e.g., real time alerts), and networks
• Prioritize development efforts as they align against business strategy
• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals
• Engage with customers to capture the client feedback (VOC, NPS) and identify opportunities for continuous product improvement.
• Accountable for measuring and optimizing the product usage KPIs – number of enrollees, number of active users etc.
• Support the customer life cycle strategy that enable the business to acquire new customers and retain customer base increasing the lifetime value.
• Find revenue optimization opportunities by cross selling and upselling collaborating with different verticals.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed