Manager, Product Management- Self-Service User Experience

Capital One • McLean, VA

17h • $164,800 - $205,100

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team
As the Manager, Product Management for Self-Service User Experience, you will champion the internal ecosystem for both our internal and external engineering teams. Your mission is to redefine developer productivity by building an intuitive, self-service UI platform that empowers engineers to work faster, smarter, and with minimal friction. By treating engineers and product teams as your primary customers, you will design automated, intelligent UI workflows that streamline day-to-day development. In this role, you will lead two high-performing technology teams, balancing rapid innovation with the rigorous security and compliance frameworks of a premier global financial institution.

You will own the strategic roadmap for self-service capabilities and user efficiency, with a specific focus on updating and accelerating our core processes. Your goal is to transform complex processes into seamless, intelligent experiences that give engineers and product managers the context they need when they need it. By leveraging cutting-edge AI, you will identify opportunities to embed smart, data-driven automation directly into our UI workflows, ensuring our platform is highly intuitive while maintaining a "well-managed" mindset. Success will be defined by your ability to drive adoption, elevate developer satisfaction, and significantly reduce operational friction.

Acting as a critical bridge between technical teams and product managers, you will cultivate a deeply user-centric culture. You will conduct regular user research to identify and eliminate systemic friction points, translating those insights into an actionable UI/UX strategy. Partnering closely with Technology and Product leaders, you will co-create intuitive interfaces that reduce risk with user delight. Ultimately, you will build compliance and efficiency directly into our tooling, removing administrative overhead so product managers and developers can focus entirely on delivering world-class core products.

Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Requirements

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• Bachelor's degree in any field and at least 3 years of Product Management experience

Nice To Haves

• Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

• Champion the internal ecosystem for both our internal and external engineering teams.
• Redefine developer productivity by building an intuitive, self-service UI platform that empowers engineers to work faster, smarter, and with minimal friction.
• Design automated, intelligent UI workflows that streamline day-to-day development.
• Lead two high-performing technology teams, balancing rapid innovation with the rigorous security and compliance frameworks of a premier global financial institution.
• Own the strategic roadmap for self-service capabilities and user efficiency, with a specific focus on updating and accelerating our core processes.
• Transform complex processes into seamless, intelligent experiences that give engineers and product managers the context they need when they need it.
• Leverage cutting-edge AI to identify opportunities to embed smart, data-driven automation directly into our UI workflows.
• Drive adoption, elevate developer satisfaction, and significantly reduce operational friction.
• Cultivate a deeply user-centric culture.
• Conduct regular user research to identify and eliminate systemic friction points, translating those insights into an actionable UI/UX strategy.
• Partner closely with Technology and Product leaders to co-create intuitive interfaces that reduce risk with user delight.
• Build compliance and efficiency directly into our tooling, removing administrative overhead so product managers and developers can focus entirely on delivering world-class core products.

Benefits

• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager