Manager, Product Experience Design IC

Mastercard•Arlington, VA

17h•Onsite

About The Position

Our Global SME (Small Medium Enterprise) Team is a world-class team united by our desire to discover and unlock the next generation of business intelligence technology. You’ll join our pioneering CX&D Squad in the Global SME division at Mastercard to design new User Experiences, drive innovation and conceptualize design thinking within our Mastercard products. You will collaborate with cross-functional teams to create impactful experiences that resonate with our target audience. As a member of the CX&D Squad, you’ll join us in our missions to accelerate the adoption of global SME product solutions, so millions of businesses can scale, grow and drive value to their customers. We’re building the future for Small Medium Businesses at Mastercard. We are looking for an experienced & dynamic Product Experience & Design Manager (IC) to join our Global SME Team at Mastercard. You will play a critical role in designing the next generation of Mastercard's business solutions and data-driven products. Our UX team integrates behavioral science, data, design & technology to create future conceptual designs, iterate design systems, and develop new product solutions that elevate existing features. If you're passionate about Design Systems and components, live in Figma, are driven by user-centric solutions, and are interested in learning advanced product design skills then we'd love to hear from you. As a Product Experience Designer, you’ll work closely with UX Research, Product Designers, Product Managers, Engineers, and more. In addition to contributing to our Design System, you'll be creating & building new experiences to increase conversion rates by creating reusable components via high-fidelity design tokens, UI Kits that address technical challenges, and applying advanced interaction design prototypes. As an empathetic user advocate, you strive to turn complexity into simple beautiful solution that meet customers’ needs. You love building great products by applying best practices and standards to create innovative products. We're always evolving and learning, it's a place where you'll grow as a professional, both individually and as a team. You’ll help us to design the best Customer Experience for a range of even more innovative things we can’t talk about yet! As a Mastercard's CX&Design community member, you'd have access to our internal Guild of hundreds of designers, researchers, and strategists, training, and professional development.

Requirements

Over 6 years of UX/UI design experience for consumer-facing products and B2B solutions.
A master on figma, hands on & experience with design systems, crafting & detailing design, dashboards & prototypes on Figma.
Ability to iterate & craft detailing new components based on a design North Star.
Strong UX focus and understanding of component properties, behaviours and grids.
A solid understanding of User Experience with B2B and B2B2C business models, with experience in launching global products being a huge plus.
Ability to think strategically about product strategy and articulate design iterations.
Experience adapting to changes and implementing updates to keep the design system relevant.
Ability to understand technical implications in design decisions.
You practice Design Thinking and can demonstrate success in bringing products to market using this methodology.
Passion for solving problems and being challenged.
Adaptability - constant willingness to learn and hit the ground running.
Initiative and ability to collaborate independently.
Track record of resilience, agility, and ability to thrive in dynamic growth environments.
You’re a doer with a clean visual design sense.
Curious and passionate about innovating Product Design.

Responsibilities

Contribute to our design system between Design, Product and Engineering.
Ensure that our User Experience optimizes business objectives and user engagement, working closely with Product Design partners & Product Managers.
Ideate and conceptualize new features aligned with product strategies.
Rapid prototyping of Proof-of-Concepts and MVPs using human-centered design principles.
Create new visual designs, reusable components via high-fidelity assets, user flows, journey maps, and beyond, to achieve the best Customer Experience.
Adapting & iterate Proof-of-Concept components onto our Design System.
Continuously improve efficiency in the design process and the overall product experience by using atomic design principles.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement