Manager, Product Delivery

BMO•Toronto, ON

4d•CA$75,900 - CA$141,900

About The Position

Serves as an advisor and partner between the business/group and Technology & Operations to define & document technology requirements for a business/group. Provides subject matter expertise for all IT systems related initiatives. Manages initiatives, supports and delivers on operational goals. Own end-to-end product delivery for MRI Horizon/ProLease across Property Administration, Lease Administration, and Lease Accounting Lead backlog, prioritization, solution design, delivery, and production support in a complex and highly integrated environment. Partner closely with Finance, Corporate Real Estate, and Technology to clarify ambiguous requirements and translate business needs into practical solutions. Hold the vendor accountable for delivery timelines, commitments, quality, and issue resolution while actively managing risks and escalations. Build strong stakeholder trust, quickly learn system and data dependencies, and drive continuous improvement across processes, controls, and reporting. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Acts as a trusted advisor to assigned business/group. Assists in the development of strategic plans. Identifies emerging issues and trends to inform decision-making. Influences and negotiates to achieve business objectives. Recommends and implements solutions based on analysis of issues and implications for the business. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Helps determine business priorities andிக்க sequence for execution of business/group strategy. Conducts independent analysis and assessment to resolve strategic issues. Ensures alignment between stakeholders. Builds effective relationships with internal/external stakeholders. Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards. Monitors and tracks performance, and addresses any issues. Designs and produces regular and ad-hoc reports, and dashboards. Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels. Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Provides input into the planning and implementation of operational programs. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder technology needs. Provides advice and guidance to assigned business/group on implementation of technology solutions. Supports business in production support, system enhancements, product upgrades and development. Provides expertise to establish key business initiatives/priorities to support & sustain the strategic direction. Supports the IT transformation agenda and ensures business & technology needs align. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Tracks metrics and milestones, makes recommendations for resolution and escalates as appropriate when issues arise. Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders. Builds effective relationships with internal/external stakeholders. May network with industry contacts to gather and identify competitive insights and best practices. Executes work to deliver timely, accurate, and efficient service. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Provides specialized consulting, analytical and technical support. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently and regularly handles non-routine situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem-solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Responsibilities

Own end-to-end product delivery for MRI Horizon/ProLease across Property Administration, Lease Administration, and Lease Accounting
Lead backlog, prioritization, solution design, delivery, and production support in a complex and highly integrated environment.
Partner closely with Finance, Corporate Real Estate, and Technology to clarify ambiguous requirements and translate business needs into practical solutions.
Hold the vendor accountable for delivery timelines, commitments, quality, and issue resolution while actively managing risks and escalations.
Build strong stakeholder trust, quickly learn system and data dependencies, and drive continuous improvement across processes, controls, and reporting.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Acts as a trusted advisor to assigned business/group.
Assists in the development of strategic plans.
Identifies emerging issues and trends to inform decision-making.
Influences and negotiates to achieve business objectives.
Recommends and implements solutions based on analysis of issues and implications for the business.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues.
Ensures alignment between stakeholders.
Builds effective relationships with internal/external stakeholders.
Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
Monitors and tracks performance, and addresses any issues.
Designs and produces regular and ad-hoc reports, and dashboards.
Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Provides input into the planning and implementation of operational programs.
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder technology needs.
Provides advice and guidance to assigned business/group on implementation of technology solutions.
Supports business in production support, system enhancements, product upgrades and development.
Provides expertise to establish key business initiatives/priorities to support & sustain the strategic direction.
Supports the IT transformation agenda and ensures business & technology needs align.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Tracks metrics and milestones, makes recommendations for resolution and escalates as appropriate when issues arise.
Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
Builds effective relationships with internal/external stakeholders.
May network with industry contacts to gather and identify competitive insights and best practices.
Executes work to deliver timely, accurate, and efficient service.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.