Product Manager - Tech Delivery

Bank of America•Addison, IL

3d•Onsite

About The Position

This job is responsible for maximizing the value for one or more products. Key responsibilities include working with stakeholders to understand their needs, and with product owners or specialists to ensure they are aligning on priorities. Job expectations include ensuring delivery of products that meet client expectations, including features, security, availability, resiliency, timelines and costs. This Product Owner will be responsible for product planning and execution throughout the product lifecycle for critical service offerings within the Productivity Portfolio of products. The key responsibilities will include: gathering and prioritizing product and customer requirements, defining the product vision, developing and maintaining roadmap, and working closely with engineering, supply chain, marketing, operations and support to ensure financial and customer satisfaction goals are met. This individual must also ensure that critical interactions are maintained with key vendors who are aligned to meet project goals; maintaining relationships with internal vendor management teams to ensure satisfactory contract negotiations. This Product Manager's job also includes ensuring that the product and communication efforts support the company's overall strategy and goals, including, ensuring smooth execution for critical initiatives, ensuring customer experience is maximized and time to market goals are met and within the appropriate guidelines. This involves managing key Capability Models and Tech Blueprints requited by Enterprise Architecture and Application Governance teams. This person will be responsible for multiple technology products and projects within the email ecosystem of services, impacting all business units across a large financial services enterprise.

Requirements

Strong understanding of product management discipline, including new product development, testing and deployment (SLDC)
Prior experience in a high-volume production environment
Knowledge of unstructured data challenges as well as collaboration and productivity product familiarity
A knowledge of the Microsoft 365 and its components is a plus
A knowledge of the Compliance and Governance solutions built into the 365 Ecosystem is a plus
Exceptional executive presentation and communication skills
Excellent at managing multiple tasks, projects and crises at the same time
Excellent influencing and problem resolution skills
Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding
Must have strong leadership and networking skills which enable you to work with peers and various levels of management
Experience with Microsoft products and collaboration services and tools
Experience in Log inspections and Scripts used in Forensics of Data – only to partner with Technicians
Experience with technology deployment processes and various methodologies
Information Technology professional with 10+ years’ experience
Bachelor's and/or Master’s degree in Information Technology or related field
Experience working in a highly regulated financial institution preferred
7+ years of experience in Product Management
Demonstrated success defining and launching products

Nice To Haves

A knowledge of the Microsoft 365 and its components is a plus
A knowledge of the Compliance and Governance solutions built into the 365 Ecosystem is a plus
Experience working in a highly regulated financial institution preferred

Responsibilities

Generates the vision and roadmap for the program based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain
Communicates the program vision and roadmap to stakeholders, product owners and the teams
Oversees the budget(s) for one or more products by working closely with finance partners on both personnel and non-personnel expenses
Provides input into defining business capabilities and aligning them to products or creating new products to support them
Ensures product availability by partnering closely with demand and capacity teammates
Develops business cases for new products and additional features for existing products
Partners with the product owners and the teams to ensure that optimum value is obtained through technology and subject-matter expertise and understanding of the business and industry trends
Define the product strategy and roadmap(s)
Deliver requirements documents with prioritized features and corresponding justification and the appropriate business rationale
Work with external third parties as required
Work with an extensive array of internal key stakeholders to ensure activities are completed
Develop and manage the core positioning and messaging for the product across various marketing media and campaigns
Deliver monthly metrics including volumes, savings, and expenses with forecasts
Manage costs allocation across lines of business
Run beta and POC programs with early-stage products and samples
Be an expert with respect to alterative / competing products
Deliver well organized and impactful presentations to all levels in the organization, with particular attention to executive presentations.
Drive new product enhancements/updates through the development process lifecycle
Adopt all potential Automation mechanisms
Ensure service adoption forecasts are met
Perform product demos and orchestrate training for customers
Understand all aspects of the costs and financial levers that impact the product.
Provide input to the overall portfolio budget and Finance partners
Understand and represent the needs and requirements of a wide variety of customers