Manager, Process Optimization

The Guitar Center Company • Westlake Village, CA

2d • $155,000 - $170,000

About The Position

The Process
Optimization Manager is responsible for leading enterprise-wide
initiatives that enhance efficiency, reduce costs, and build a culture of
continuous improvement through proven methodologies (LEAN, Six Sigma). This
role will develop and drive process improvement
efforts leveraging robust tools, frameworks and operating approaches
to embed continuous improvement principles across the organization and drive
business value.

This role will lead and collaborate with cross-functional teams to identify and
implement process improvements that eliminate waste, streamline workflows, and
drive incremental business value. With a data-driven and results-oriented
approach, the Process Optimization Manager will coach and mentor cross
functional teams on how to best apply structured problem-solving techniques and
sustain a culture of continuous improvement. Lean Six
Sigma certification, experience executing continuous improvement initiatives
across Retail and Supply Chain Operations, and familiarity
in leveraging technological process enablers such as RPA, Process Mining, AI,
and enhanced operating models is highly preferred.

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations Management, or related field (Master’s degree preferred).
• 7-10 years of professional experience and 5+ years in LEAN execution, with at least 2 years in a management or leadership role.
• Proven track record delivering measurable process improvements and efficiency gains.
• Proven track record executing change management effectively.
• Exceptional communication, facilitation, and presentation abilities.
• Excellent analytical, problem-solving, and data interpretation skills.
• Ability to influence stakeholders and drive change in a matrixed environment.
• Proficiency with process mapping, statistical analysis tools, and project management software.
• Strong project management skills, with experience managing multiple, complex initiatives simultaneously.

Nice To Haves

• LEAN Black Belt certification preferred.
• experience executing continuous improvement initiatives across Retail and Supply Chain Operations, and familiarity in leveraging technological process enablers such as RPA, Process Mining, AI, and enhanced operating models is highly preferred.

Responsibilities

• Proactively identify process inefficiencies across the enterprise and leverage process improvement approaches (LEAN, Six Sigma) to design solutions.
• Architect process improvement efforts and specific improvement plans that maximize company value and business impact.
• Lead end-to-end process improvement projects to improve efficiency, quality, and other relevant business outcomes Analyze operational, financial and/or process data (trends, root causes, process mapping) to support specific continuous improvement efforts.
• Build a continuous improvement culture across the organization with standard methods, ongoing measurement, and management of process improvement initiatives.
• Collaborate with cross-functional stakeholders to ensure project sustainability and long-term adoption of improvements.
• Manage a portfolio of improvement projects, ensuring alignment with organizational goals, budgets, and timelines.
• Train, coach, and mentor staff in process improvement tools and methodologies, to build an internal capability and knowledge base.
• Manage and develop project teams, providing feedback and performance guidance.
• Act as a change agent that empowers the enterprise and operational teams to improve current state operations and drive new value from process improvement methodologies.
• Executive presence and can present findings, recommendations, and results to senior leadership in clear, actionable terms.

Benefits

• For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour!
• Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager