Process Optimization Support Specialist

Baxter International Inc.•Houston, TX

19h•Hybrid

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role: The Process Quality & Training Support Specialist is responsible for evaluating the effectiveness of processes and ensuring compliance with relevant standards for the Baxter Front Line Care division’s reimbursement and revenue cycle functions. This role involves conducting audits, analyzing data, identifying areas for improvement, and making recommendations to enhance process quality and efficiency.

Requirements

Bachelor’s degree in business administration or related field. Relevant experience and/or appropriate certifications may be substituted.
3+ years of experience preferable in healthcare industry.
Strong analytical skills and attention to detail.
Must possess the ability to manage & prioritize multiple tasks and solve problems quickly.
Demonstrated ability to lead with indirect authority cross-functionally.
Proficient in Microsoft Office with strong Excel & PowerPoint skills

Nice To Haves

Continuous Improvement experience desired.

Responsibilities

Evaluate the effectiveness and efficiency of processes, identify non-conformities, and recommend improvements to ensure compliance with quality standards and best practices.
Design and execute audit plans to assess process performance.
Collect and analyze data from audits, identify trends, and provide insights to drive process improvement.
Review processes to ensure they conform to best practices, regulations, and quality standards.
Work closely with various departments to understand their processes, provide guidance on quality issues, and support the implementation of improvements.
Prepare comprehensive reports detailing audit findings, recommendations, and action plans to address non-conformities.
Contribute to organizational initiatives aimed at improving quality and efficiency.
Provide guidance to managers on BAXU & Allego groups, curricula, and training materials.
Partner with Global Learning Solutions to design and maintain learning structure in Learning Management System.
Support and lead the Document Control process, overseeing policies and job instructions.

Benefits

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
childcare benefits