Specialist, Process Improvement-Business Optimization
About The Position
AAA Club Alliance is hiring for a Process Improvement Specialist to join our team! The Process Improvement Specialist serves as a consultant to the Organization, leading cross functional teams in evaluating, planning, and implementing improvements to business processes and practices that may impact multiple lines of business, members, and/or associates. This role analyzes data and feedback from multiple inputs in order to map business processes to tangible, financial returns. In addition, the Specialist facilitates change management aspects of project implementation to ensure successful implementation. Projects undertaken are non-routine and moderately complex in nature with moderate or focused organizational impact.
Requirements
- Bachelor’s degree in business or related field preferred
- 3-5 years relevant experience in process improvement initiatives
- Experience with Six Sigma, Lean or Kaizen events highly desirable
- Formal Six Sigma or other Process Improvement certification preferred
- Strong analytical background and problem solving skills
- Excellent communication, facilitation, and presentation skills
- Ability to work with diverse groups and manage client relationships
- Ability to analyze large data sets
- Proven ability to lead project teams to successful outcomes
Responsibilities
- Leads cross functional process improvement teams and Kaizen/Just Do It events.
- Leads team in the evaluation of existing business processes for the purpose of identifying and executing on improvement initiatives.
- Solves complex business issues to improve operational efficiency.
- Performs data gathering, process mapping, root cause analysis and performance trending in order to develop appropriate process improvement recommendations.
- Prioritizes and implements process change requirements based on the critical effort needs.
- Oversees process change implementation and testing, and reviews changes to ensure they will result in measurable organizational improvements.
- Determines fiscal impact of recommended efforts, measures impact, and recognizes/quantifies success.
- Updates and maintains documentation on process improvements and process performance.
- Facilitates process improvement discovery sessions, process mapping, and team and client data gathering meetings.
- May support the development of training and/or change management materials or activities to support new processes or procedures.
- Other duties as assigned.
Benefits
- Competitive annual salary
- Annual Bonus + Annual Merit Increase Eligibility
- Hybrid schedule (3 days on-site weekly)
- Comprehensive health benefits package
- 3+ weeks of paid time off accrued during your first year
- 401(K) plan with company match up to 7%
- Professional development opportunities and tuition reimbursement
- Paid time off to volunteer & company-sponsored volunteer events throughout the year
- Free AAA Premier Membership
- Health & Wellness Program
- Health Concierge Service
- Life Insurance
- Short Term/Long Term Disability
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
