Business Process Optimization Analyst

Navy Federal•Pensacola, FL

5d•Onsite

About The Position

Responsible for analyzing and improving business processes to support operational efficiency, cost reduction, and service quality. Works with moderate supervision to evaluate workflows, identify improvement opportunities, and support the implementation of process enhancements. Applies foundational knowledge of process improvement methodologies and collaborates with cross-functional teams to deliver measurable results. Solve a range of mostly straightforward problems with some increased scope and complexity. Developing professional with basic skill set and proficiency with procedures and techniques.

Requirements

Intermediate understanding of business and operating environment
Experience in root cause analysis and problem-solving techniques
Experience in process documentation and standardization
Experience in cross-functional collaboration
Exposure to business case development and ROI modeling
Proficient in process improvement methodologies
Proficient in process modeling and workflow tools
Basic knowledge of data analysis and visualization techniques
Understanding of change management principles
Knowledge of business requirements gathering
Knowledge of performance metrics and KPIs

Nice To Haves

Bachelor’s Degree in Business, Operations, or related field or equivalent combination of training, education and experience
2+ years of experience in process improvement or business analysis.
Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner

Responsibilities

Analyze existing business processes to identify inefficiencies, redundancies, and areas for improvement
Develop and maintain process documentation including process maps, flowcharts, and standard operating procedures
Contribute to the development of business cases and value assessments for process initiatives by gathering data and supporting ROI calculations
Collaborate with stakeholders to gather business requirements and translate them into process improvement opportunities
Support the implementation of process changes and monitor their effectiveness
Conduct root cause analysis and recommend solutions to address process-related issues
Assist in benchmarking internal processes against industry best practices
Utilize process modeling and workflow tools to visualize and communicate process designs
Contribute to the development of business cases and performance metrics for process improvement initiatives
Monitor process performance and escalate issues as needed
Assist in developing training content and user guides for process changes
Participate in change management activities to support process adoption
May perform other duties as assigned