Manager - Process Management (Hybrid)

Capital One • McLean, VA

21h • $122,100 - $153,300 • Hybrid

About The Position

The Manager of Process Management leads the Card Inventory process to improve business efficiency, drive results, and support customer needs. The role oversees monthly forecasting across product lines and timely ordering of cards and collateral to support efficient delivery to customers. It establishes and modifies processes, leads a small team, and ensures appropriate accounting and supplier performance for Inventory and Manufacturing. The manager monitors data and process trends, sets benchmarks or thresholds to protect data and performance integrity, and partners with suppliers, project leads, lines of business, ESM, finance, and other stakeholders. The role also educates stakeholders and builds buy-in for consistent process execution.

The position calls for a disciplined process professional with expertise in data marts, data visualization, and turning information into meaningful insights. The manager is expected to improve processes and save time and resources, communicate effectively and influence partners at multiple organizational levels, and bring strong analytical skills, attention to detail, adaptability, and leadership. The role balances strategy, process design, roadmaps, data-driven analysis, and practical execution, including communicating trends and recommendations to senior leaders.

This is a hybrid role. The employee is expected to follow Capital One’s hybrid policy for required on-site presence at their designated office location. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 3 years of experience in process management.
• At least 3 years of experience in project management.
• At least 3 years of experience in people management.
• At least 3 years of experience in relationship management.
• Strong data and analytical skills, attention to detail, and ability to adapt to a dynamic agile environment.
• Ability to communicate effectively and influence partners across the company and at multiple organizational levels.
• Leadership skills and ability to drive and motivate a team delivering process improvement projects.
• Ability to interpret and communicate trends and recommendations to senior leaders.
• Ability to strategize, design, create actionable roadmaps, navigate ambiguity, leverage data, and apply critical thinking.
• Expertise in data marts, data visualization, and collecting and sharing meaningful insights.
• Capital One will not sponsor new employment authorization or provide immigration-related support for this position.

Nice To Haves

• Bachelor’s degree.
• Lean certification or Six Sigma certification.
• At least 4 years of experience in process management.
• At least 4 years of experience in project management.
• At least 4 years of experience in people management.
• At least 4 years of experience in relationship management.

Responsibilities

• Enhance forecasts and predict supplier capacity needs.
• Monitor stock and order cards and collateral in advance to help suppliers avoid stock-outs.
• Monitor purchase-order usage and validate invoices.
• Mine data to identify important information for the organization.
• Identify and implement process, data, and reporting improvements.
• Improve operational efficiency and effectiveness.
• Conduct analysis to evaluate processes and tests.
• Collaborate with the broader CDS team, suppliers, ESM, and intent requestors.
• Build managed data solutions, tools, and capabilities that enable supplier forecasting.
• Set strategic direction and build a roadmap of initiatives that advance the team’s agenda and mitigate risks.
• Create an internal data and “Insights into Action” strategy to support inclusion, belonging, development, and delivery for customers and stakeholders.
• Build and maintain relationships with key stakeholders to influence decisions and alignment.
• Prepare and deliver presentations to senior leaders to inform discussions and influence decisions.
• Collaborate with business leaders, operations, risk managers, product, technology, audit, legal, compliance, ESM, and intent stakeholders.
• Gather insights from routines, data sources, and partners to inform strategic priorities.
• Design and produce metrics to measure efficiency and effectiveness.
• Drive process improvements aligned with desired customer outcomes.
• Analyze, identify, and correct data issues in systems used or owned by a department.
• Provide process subject matter expertise when representing the department in projects and meetings.
• Lead a small team and support proper accounting and supplier performance related to Inventory and Manufacturing.
• Monitor data and process trends and establish benchmarks or thresholds to ensure data and performance integrity.
• Educate stakeholders and gain buy-in for appropriate and consistent process execution.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED