Manager, Process Excellence & Project Management

Success Academy Charter Schools•New York, NY

3h•$140,000 - $160,000•Hybrid

About The Position

Success Academy is seeking a high-energy, high-potential Manager, Process Excellence (PE) & Project Management (internal title: Lead, Process Excellence & Project Management) to join its enterprise-wide continuous improvement team. Reporting directly to the Head of Process Excellence, this practitioner will drive strategic operational improvements, change management, and project execution across the organization. The role involves actively managing critical projects and applying Lean, Six Sigma, and project management frameworks to eliminate waste and optimize workflows. It offers broad visibility across Success Academy’s operational footprint and to senior leadership, with opportunities for professional growth. This is a hybrid position based in the NYC Financial District office, with on-site work Tuesday through Thursday and remote work Monday and Friday. Compensation is $140,000–$160,000 USD and may vary based on skills and experience. The position is not bonus eligible.

Requirements

6–7 years of hands-on experience in process improvement, operational excellence, lean business systems, or technical project management.
Bachelor’s degree in Business, Engineering, Operations, or a related field.
Hands-on application of Lean Six Sigma methodologies and process excellence tools, such as DMAIC, VSM, Kaizen, Standard Work, 5S, and Daily Management, with tangible, measurable results.
Track record managing project timelines, tracking KPIs, managing stakeholder communications, and driving execution.
Self-starter who thrives on experimentation, is comfortable with ambiguity, and can help operational teams manage risk and learn from iterative testing.
Excellent verbal and written communication skills, including the ability to articulate data-driven insights and influence cross-functional teams without direct authority.

Nice To Haves

Lean Six Sigma Green Belt or Black Belt certification.

Responsibilities

Own and manage end-to-end execution of cross-functional process improvement projects aligned with the enterprise PE roadmap; ensure delivery on time, within scope, and against measurable performance targets.
Partner with business and functional teams to map current-state workflows, diagnose impediments, identify waste, and use data analytics to design streamlined future-state processes.
Lead Problem Solving Process (PSP) sessions and Kaizen events to drive rapid process improvement, cross-functional alignment, and operational improvements.
Promote and embed continuous improvement tools—including Standard Work, Transactional Process Improvement (TPI), PSP, and Daily Management—into daily operations across departments.
Assist the Head of PE and business leadership with implementing Policy Deployment (Hoshin Kanri) goals and maintaining Daily Management tracking systems.
Support delivery and improvement of the internal PE training program; coach and upskill employees in PE Fundamentals and Lean tools.

Benefits

Medical, dental, and vision coverage starting on the first day; Success Academy covers 82% of its core medical plan.
Free One Medical membership and confidential mental health support via EAP/Talkspace.
403(b) retirement plan with a 3% employer match.
Up to $2,400 per year in employer HSA contributions.
Employer-paid life and disability insurance.
Public Service Loan Forgiveness (PSLF) eligibility.
Generous paid time off and paid holidays.
Paid parental leave.
$50 per month cellphone stipend.
Pre-tax commuter benefits.
Backup family care.
Performance-based earning incentives.