Manager - Portfolio Monitoring-Htc

WISCONSIN HOUSING & ECONOMIC•Madison, WI

23h•Remote

About The Position

WHEDA is seeking a Manager of Portfolio Monitoring, Housing Tax Credit (HTC), for its Multifamily Compliance Department. The manager oversees compliance and monitoring for WHEDA’s multifamily Housing Tax Credit and associated affordable housing portfolio, helping ensure adherence to program requirements and limit risk to WHEDA. The role supervises exempt employees and manages the Portfolio Monitoring, HTC team’s programs, portfolios, contracts, projects, processes, procedures, systems, standards, and service offerings. The manager conducts compliance and monitoring activities to support portfolio stability, monitor asset performance, minimize risk, ensure safe and sanitary affordable housing, and address tenant concerns. The role includes staff supervision, budget administration, strategic planning, program and policy development, analysis and reporting, and guidance and training for internal and external partners. This is a rural/home-office position, with the work schedule determined by business and division needs. WHEDA describes its remote work policy as allowing certain employees to work hybrid or remotely based on position and business needs.

Requirements

Bachelor’s degree in Business, Finance, Real Estate, Economics, Accounting, or a closely related field and 7 years of progressively responsible experience related to commercial or multifamily asset management, including 5 years of supervisory experience; or an equivalent combination of education and experience.
Valid driver’s license.
Knowledge of managerial and supervisory principles.
Knowledge of policy and procedure development practices.
Proven coaching and mentoring skills.
Knowledge of contract administration principles.
Knowledge of strategic planning principles.
Knowledge of program development and implementation principles.
Advanced knowledge of state and federal affordable housing programs and associated laws, regulations, codes, standards, and compliance requirements.
Advanced knowledge of portfolio and asset management principles, practices, and procedures.
Knowledge of finance and accounting principles, practices, and procedures.
Knowledge of risk assessment principles and practices, including risk mitigation techniques.
Knowledge of underwriting principles, practices, and procedures.
Attention to detail and ability to troubleshoot for process improvement.
Knowledge of customer service principles.
Excellent verbal and written communication skills, including business correspondence and public speaking.
Problem-solving skills and ability to work under pressure.
Ability to prioritize and manage work projects successfully.
Ability to work independently and efficiently.
Ability to maintain confidentiality relating to internal and external customers and other information obtained in the role.

Responsibilities

Manage the activities of the Portfolio Monitoring, HTC team, including planning, coordinating, administering, and evaluating programs, portfolios, contracts, projects, processes, procedures, systems, standards, and service offerings.
Ensure compliance with applicable federal, state, and local laws, regulations, codes, and standards.
Execute compliance and monitoring activities to support the stability of WHEDA’s affordable multifamily portfolio, monitor asset performance, minimize risk, ensure safe and sanitary affordable housing, and address tenant concerns.
Supervise the Portfolio Monitoring, HTC team, including hiring, training, coaching, performance evaluations, and corrective action.
Ensure employees follow policies and procedures and maintain a healthy and safe working environment.
Respond to information requests and provide subject-matter expertise to other departments, customers, the public, and outside agencies.
Serve on internal and external committees, task forces, and other Authority committees to advocate for programs and initiatives.
Monitor and communicate market trends and patterns and potential legal or regulatory changes affecting the organization.
Contribute to new initiatives and program design and customer-service enhancements; select and implement software; and formulate or modify policies, programs, and procedures.
Develop and administer the division budget and adhere to the strategic plan.
Assist the department director and develop and interpret complex reports and analyses, including portfolio and product risk and compliance analyses.
Develop communications, guidance, and training for internal and external partners, including public speaking when needed.
Perform or assist with other duties as assigned.