Manager, Philanthropy Systems & Data Management (Remote)

Feeding America•Chicago, IL

9d•Remote

About The Position

The Manager, Philanthropy Systems & Data Management manages development and marketing operational analytics, translates strategy into data-capture and analytics needs, serves as a subject matter expert for multi-channel direct marketing backend operations, and defines and oversees data management processes that support fundraising effectiveness. This is a remote position with occasional travel required. The role oversees backend data segmentation and campaign criteria for direct marketing, maintains business documentation and process compliance, and coordinates with marketing agencies, IT partners, and internal stakeholders. It leads operational reporting and analytics projects, develops expertise in the organization’s Salesforce configuration and data warehouse, and advises on SQL and reporting for marketing, development, finance, and donor data. The manager also oversees data quality and hygiene processes, manages and onboards direct reports, tracks work and timelines, and collaborates across departments on projects, system upgrades, and migrations. Other responsibilities and tasks may be assigned by the supervisor.

Requirements

Experience as a user or manager of a fundraising CRM or database solutions.
Exceptional communication skills and ability to work effectively with technical and non-technical staff, all levels of management, and partners.
Experience maintaining records and data hygiene across database systems.
At least 6 years of professional team experience or related experience in direct marketing, data integrity and operations, or philanthropy operations.
Ability to multitask, meet deadlines, and follow up.
Advanced SQL programming skills, including ability to use best practices and offer and teach coding solutions when required.
Proficiency with Tableau, Microsoft Power BI, dashboard creation, and operational analytics.
Proficiency in Microsoft Office, particularly Excel, including pivot tables and macro creation.
Demonstrated leadership competencies: fosters an enterprise mindset; fosters an open and supportive environment; leads with accountability; collaborates internally and externally; focuses on people and teams; manages organizational and business complexity; and communicates with impact and influence.

Nice To Haves

Experience using a database system in a philanthropy, financial, or sales environment.
Relevant experience with Salesforce Nonprofit Cloud (NPC).
Experience at a nonprofit organization.

Responsibilities

Serve as a subject matter expert on backend data segmentation and criteria for direct marketing campaigns and ongoing jobs.
Develop, distribute, and maintain business documentation and ensure compliance with business rules for Direct Marketing and Digital operations processes used by constituent-database vendors.
Collaborate with marketing agencies, IT partners, and internal Marketing and Development stakeholders on regular maintenance, ad-hoc changes, ongoing jobs, and related data activities.
Manage and lead operational reporting and analytics projects, using visualization tools to derive insights from complex data.
Build expertise in Feeding America’s Salesforce configuration and accompanying data warehouse, especially donation, campaign, online CRM integration, and related data and analytics configurations.
Advise on best practices for SQL and reporting related to Marketing, Development, Finance, and donor data, including General Ledger datafeeds.
Manage and onboard direct reports, including creating training and orientation materials.
Oversee assigned tasks and responsibilities by maintaining document statuses and timelines.
Manage quality-control processes that support data hygiene and fundraising effectiveness, including identifying organizational impact, establishing measures, documenting processes, and implementing or overseeing implementation.
Define and scope team projects, system upgrades, and migrations; collaborate with cross-departmental stakeholders to gather requirements and feedback on deliverables.
Perform other responsibilities, projects, and tasks assigned by the supervisor.