Manager, Philanthropy Systems & Data Management (Remote)

Feeding America•Chicago, IL

12d•$89,700 - $94,700•Remote

About The Position

The Manager, Philanthropy Systems & Data Management manages development and marketing operational analytics, translating strategy into data capture and analytics needs. The role serves as a subject matter expert for multi-channel direct marketing backend operations and defines and oversees data management processes that support fundraising effectiveness. This remote position requires occasional travel. The manager oversees direct marketing campaign operations, operational reporting and analytics, and ongoing data and systems operations. The role also manages and onboards direct reports, supports cross-departmental projects and system changes, and works with internal stakeholders and external partners.

Requirements

Experience as a user or manager of a fundraising CRM or database solutions.
Exceptional communication skills and ability to work effectively with technical and non-technical staff, management at all levels, and partners.
Experience maintaining records and data hygiene across database systems.
At least 6 years of professional team experience or related experience in direct marketing, data integrity and operations, or philanthropy operations; nonprofit experience preferred.
Ability to multitask, meet deadlines, and follow up reliably.
Advanced SQL programming skills, including applying best practices and offering or teaching coding solutions when required.
Proficiency and knowledge of Tableau, Microsoft Power BI, dashboard creation, and operational analytics.
Proficiency in Microsoft Office, particularly Excel, including pivot tables and macro creation.
Demonstrated leadership competencies: fostering an enterprise mindset and an open, supportive environment; leading with accountability; collaborating internally and externally; focusing on people and teams; managing organizational and business complexity; and communicating with impact and influence.

Nice To Haves

Experience with a database system in a philanthropy, financial, or sales environment.
Relevant experience with Salesforce Nonprofit Cloud (NPC).

Responsibilities

Serve as a subject matter expert on backend data segmentation and criteria for direct marketing campaigns and ongoing jobs.
Develop, distribute, and maintain business documentation, and ensure compliance with business rules for Direct Marketing and Digital operations processes used by constituent database vendors.
Collaborate with marketing agencies, IT partners, and internal Marketing and Development stakeholders on regular maintenance and ad hoc changes to ongoing jobs and related data activities.
Manage and lead operational reporting and analytics projects, using visualization tools to derive insights from complex data.
Build expertise in Feeding America’s Salesforce configuration and data warehouse, particularly donations, campaigns, online CRM data integration, and related data and analytics configurations.
Advise on SQL and reporting best practices for Marketing, Development, Finance, and donor data across related systems, including the General Ledger datafeed.
Manage and onboard direct reports, including preparing training and orientation materials.
Oversee assigned tasks and responsibilities by maintaining document statuses and timelines.
Manage quality-control processes that maintain data hygiene for fundraising effectiveness, including identifying organizational impacts, coordinating with internal partners, establishing measures, documenting processes, and implementing or overseeing processes.
Define and scope team projects, system upgrades, and migrations; gather requirements and feedback from cross-departmental stakeholders on deliverables.
Perform other responsibilities, projects, and tasks assigned by the supervisor.