Manager Performance Support GWGL

Goodwill Industries of Southeastern Wisconsin, Inc. • North Chicago, IL

11d • $77,825 - $116,825

About The Position

The Manager Performance Support GWGL leads the Goodwill Great Lakes Performance Support function, translating operational, contract, financial, workforce, compliance, quality, and customer data into clear information that supports decisions and improves performance across Food Service and Logistics Support. The role sets team priorities and standards, oversees recurring reports and improvement projects, and collaborates with Corporate Data Analytics, IT, Finance, HR, Compliance, and operational leaders. It serves as a key resource for GWGL leaders and external stakeholders and typically works on projects and initiatives spanning 1–2 years.

The manager leads and develops staff; oversees performance measures, scorecards, targets, executive reporting, contract and customer performance reports, dashboards, Power BI solutions, data models, and automated reports; and establishes standards for data collection, validation, definitions, documentation, access, and issue resolution. The role analyzes operational performance, compliance, quality, sanitation, and service issues, recommends measurable improvements, and tracks results. It also manages departmental development and training, departmental projects and change, and community engagement initiatives. Other duties may be assigned.

The position requires U.S. citizenship under U.S. Navy security guidelines, obtaining a Common Access Card within 90 days of hire, and a REAL ID-compliant driver’s license for access to the naval base and employment. Physical demands include remaining stationary for sustained periods, moving about to accomplish tasks, using a computer or similar technology, visual acuity for data and work review, and communicating and exchanging information. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employer states that placement within the salary range depends on education, experience, internal equity, market demands, and other qualifying criteria. Certain roles may participate in an incentive plan, subject to its terms and conditions; participation does not guarantee payment. The competitive benefits program may include medical, dental, vision, short- and long-term disability, life insurance, a retirement plan, paid time off, and more. Benefit specifics vary by job category. The employer is an Equal Opportunity Employer.

Requirements

• Associate degree or experience equivalency, and either a minimum of 3 years of managerial experience or a minimum of 7 years of experience.
• At least 3 years of experience in business intelligence, analytics, operational performance, reporting, or a related field.
• Ability to advise leaders, summarize complex information, and communicate recommendations to internal and external stakeholders.
• Proficient Power BI skills, including Power Query and DAX, and experience managing and maintaining business or enterprise reporting solutions.
• Advanced Excel skills, including complex functions, data models, pivot tables, and analytical tools.
• Working knowledge of databases and data platforms.
• Ability to work independently, use sound judgment, and raise decisions, risks, or tradeoffs to leaders when needed.
• Ability to think critically and translate business requirements into actionable reports.
• Clear written and verbal communication skills, including the ability to explain technical information to nontechnical audiences.
• Strong project and change-management skills, including the ability to manage priorities, risks, and adoption.
• Strong leadership, coaching, organization, judgment, and problem-solving skills, with close attention to detail and accountability.
• Ability to lead development of standards, methodologies, and best practices while fostering continuous process improvement.
• Must be a U.S. citizen as defined by U.S. Navy security guidelines.
• Must obtain a Common Access Card (CAC) within 90 days of hire; inability to obtain the card may result in removal and/or termination.
• Must have a REAL ID-compliant driver’s license for naval base access and employment, and provide proof of identification.

Nice To Haves

• Bachelor’s degree in business analytics, data analytics, information systems, operations, finance, or a related field, or an equivalent combination of education and experience.
• One to two years of experience leading people, programs, or a function.
• Experience in a complex operational or contract environment.
• Experience with government, military, food service, logistics, compliance, or customer performance requirements.

Responsibilities

• Set priorities and service standards for the GWGL Performance Support Team; lead and develop staff, assign work, remove barriers, and ensure timely completion.
• Translate operational data and business issues into findings, risks, options, and recommendations for leaders, customers, contracting personnel, and other stakeholders.
• Lead development and maintenance of GWGL performance measures, scorecards, targets, and executive reports aligned with enterprise standards.
• Oversee accurate, timely contract and customer performance reporting, maintain quality checks, and respond to urgent requests.
• Set priorities for GWGL dashboards, Power BI solutions, data models, and automated reports, ensuring they are useful, sustainable, and properly managed.
• Understand GWGL operations, customer expectations, contract requirements, and business priorities to identify risks, opportunities, and reporting needs.
• Lead analysis of operational performance, compliance, quality, sanitation, and service issues; recommend measurable improvements and track results.
• Set standards for data collection, validation, definitions, documentation, access, and issue resolution across data sources; promote responsible use of data and AI tools.
• Partner with Corporate Data Analytics, IT Data Engineering, Finance, HR, Compliance, and operational leaders to clarify ownership, follow enterprise standards, and deliver practical local solutions.
• Maintain a safe and orderly work environment.
• Identify root causes, interpret data, and resolve problems of moderate to advanced complexity.
• Manage departmental structure, staff development and training, and sourcing for team positions.
• Plan and manage low- to moderate-complexity projects related to departmental functions; manage change with direct reports and participate in the leadership coalition supporting change.
• Understand social trends driving Goodwill’s community engagement initiatives and champion those initiatives.
• Complete other duties and responsibilities as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• Retirement plan
• Paid time off (PTO)
• Certain roles may be eligible to participate in an incentive plan; participation does not guarantee payment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree