Manager Performance Support GWGL

Goodwill Greater Milwaukee & Chicago•Great Lakes, IL

10d

About The Position

The Manager Performance Support GWGL leads the Goodwill Great Lakes Performance Support function, turning operational, contract, financial, workforce, compliance, quality, and customer data into clear information that supports decisions and improves performance across Food Service and Logistics Support. The manager sets team priorities and standards, oversees recurring reports and improvement projects, and partners with Corporate Data Analytics, IT, Finance, HR, Compliance, and operational leaders. The role serves as a key resource for GWGL leaders and external stakeholders and typically works on projects and initiatives spanning one to two years. The position leads and develops staff, maintains performance measures and reporting, oversees contract and customer performance reports, and guides dashboards, Power BI solutions, data models, and automated reports. It also leads operational analysis and improvement work, establishes standards for data management, and promotes responsible use of data and AI tools. Additional leadership duties include managing departmental structure and staff development, planning projects and change, and championing community engagement initiatives.

Requirements

Associate degree or equivalent experience, plus either a minimum of 3 years of managerial experience or a minimum of 7 years of experience.
At least 3 years of experience in business intelligence, analytics, operational performance, reporting, or a related field.
Ability to advise leaders, summarize complex information, and communicate recommendations to internal and external stakeholders.
Proficient Power BI skills, including Power Query and DAX, and experience managing and maintaining business or enterprise reporting solutions.
Advanced Excel skills, including complex functions, data models, pivot tables, and analytical tools.
Working knowledge of databases and data platforms.
Ability to work independently, use sound judgment, and raise decisions, risks, or tradeoffs to leaders when needed.
Critical-thinking skills and ability to translate business requirements into actionable reports.
Clear written and verbal communication skills, including the ability to explain technical information to nontechnical audiences.
Strong project and change-management skills, including the ability to manage priorities, risks, and adoption.
Strong leadership, coaching, organization, judgment, and problem-solving skills, with attention to detail and accountability.
Ability to lead development of standards, methodologies, and best practices while fostering continuous process improvement.
Must be a U.S. citizen as defined by U.S. Navy security guidelines.
Must obtain a Common Access Card (CAC) within 90 days of hire; inability to obtain it may result in removal or termination.
Must have a REAL ID-compliant driver's license and provide proof for naval base access and employment.
Ability to meet the listed physical and sensory demands: remain stationary for sustained periods, move about to accomplish tasks, operate a computer or similar technology, perform visually demanding activities, and communicate and exchange information.

Nice To Haves

Bachelor’s degree in business analytics, data analytics, information systems, operations, finance, or a related field, or an equivalent combination of education and experience.
One to two years of experience leading people, programs, or a function.
Experience in a complex operational or contract environment.
Experience with government, military, food service, logistics, compliance, or customer performance requirements.

Responsibilities

Set priorities and service standards for the GWGL Performance Support Team; lead and develop staff, assign work, remove barriers, and ensure timely completion.
Translate operational data and business issues into findings, risks, options, and recommendations for leaders, customers, contracting personnel, and other stakeholders.
Lead development and maintenance of GWGL performance measures, scorecards, targets, and executive reports in alignment with enterprise standards.
Oversee accurate and timely contract and customer performance reporting, maintain quality checks, and respond to urgent requests.
Set priorities for GWGL dashboards, Power BI solutions, data models, and automated reports, ensuring they are useful, sustainable, and properly managed.
Understand GWGL operations, customer expectations, contract requirements, and business priorities to identify risks, opportunities, and reporting needs.
Lead analysis of operational performance, compliance, quality, sanitation, and service issues; recommend measurable improvements and track results.
Set standards for data collection, validation, definitions, documentation, access, and issue resolution across data sources; promote responsible use of data and AI tools.
Partner with Corporate Data Analytics, IT Data Engineering, Finance, HR, Compliance, and operational leaders to clarify ownership, follow enterprise standards, and deliver practical local solutions.
Maintain a safe and orderly work environment.
Solve moderately to highly complex problems by identifying root causes, interpreting data, and resolving issues.
Manage departmental structure, staff development, and training; network and source candidates for team positions.
Plan and manage projects related to the department, manage change with direct reports, and participate in the leadership coalition supporting change.
Understand social trends driving Goodwill community engagement initiatives and champion those initiatives.
Complete other duties and responsibilities as assigned.

Benefits

Competitive benefit program that may include medical, dental, and vision insurance; short- and long-term disability; life insurance; a retirement plan; and paid time off.
Certain roles may be eligible to participate in an incentive plan, subject to its terms and conditions.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume