Manager Performance and Insights

Jackson•Lansing, MI

About The Position

The Manager, Performance and Insights leads the development, analysis, and reporting of operational metrics supporting Facilities, Corporate Real Estate, and planning functions. The role provides data-driven insights into facility performance, space utilization, service delivery, project performance, budget trends, vendor results, and planning outcomes. It partners with Facilities, Workplace, Real Estate, Finance, Procurement, business leaders, and other stakeholders to improve visibility and decision-making, identify opportunities for efficiency and improvement, and support short- and long-term planning across the Corporate Support Services portfolio. The role also oversees centralized intake and resolution of Corporate Real Estate requests, workplace moves and changes, furniture services, and related workplace support. It provides leadership and governance for CAFM, IWMS, work-order, space-management, and related workplace systems, while coordinating vendors and supporting reliable service delivery. The manager establishes team priorities, allocates resources, monitors service levels, and maintains cross-training and coverage plans. Other duties and projects may be assigned.

Requirements

Bachelor’s degree in Business Administration, Facilities Management, Real Estate, Finance, Data Analytics, Business Analytics, Operations Management, or relevant experience required.
5+ years of progressively responsible experience in performance reporting, business analytics, operational metrics, facilities management, corporate real estate, planning, finance, operations, or related functions required.
Experience developing dashboards, scorecards, KPI reporting, executive presentations, business cases, operational reviews, or performance management routines required.
Strong knowledge of facilities operational performance management, data analysis, reporting, dashboard development, scorecards, key performance indicators, and business insights.
Working knowledge of facilities management, corporate real estate, space planning, workplace services, capital planning, service delivery, vendor management, and budget tracking.
Ability to collect, validate, interpret, and synthesize data from multiple sources and translate findings into clear recommendations for business leaders.
Strong analytical reasoning, critical thinking, problem-solving, attention to detail, and business acumen.
Demonstrated ability to build reporting frameworks, define metrics, document data definitions, and improve data quality and reporting consistency.
Strong communication and presentation skills, including explaining complex data, trends, and recommendations to technical and non-technical audiences.
Ability to collaborate effectively with facilities, real estate, finance, procurement, technology, vendors, and business stakeholders.
Strong planning, organization, prioritization, project coordination, and process-improvement skills.
Proficiency with Microsoft Office, reporting tools, dashboarding or business intelligence platforms, facilities management systems, work-order systems, and data visualization tools.
Ability to lead work independently, manage competing priorities, maintain confidentiality, and exercise sound judgment in a fast-paced environment.
Strong knowledge of workplace service delivery, moves, adds and changes, furniture coordination, centralized service intake, and customer-request management.
Working knowledge of CAFM, IWMS, work-order, space-management, and workplace reservation systems.
Demonstrated vendor-management skills, including defining service expectations, monitoring performance, resolving issues, and coordinating work across internal and external teams.

Nice To Haves

2+ years of leadership, people management, project leadership, or cross-functional initiative management experience preferred.
Experience with facilities management systems, work-order data, space utilization data, real estate portfolio information, project tracking, financial data, vendor reporting, or business intelligence tools preferred.
Experience supporting budgeting, forecasting, capital planning, space planning, process improvement, or operational planning activities preferred.
Relevant certifications in data analytics, business intelligence, facilities management, project management, real estate, Lean/Six Sigma, or related disciplines preferred.

Responsibilities

Lead the development, maintenance, and continuous improvement of operational metrics, dashboards, scorecards, and reporting tools for Corporate Real Estate functions.
Analyze facility performance, service levels, work order trends, space utilization, occupancy data, project progress, capital planning information, budgets, vendor performance, and other operational indicators.
Translate data into actionable insights, recommendations, and executive-ready reports for business decisions, operational planning, resource allocation, and continuous improvement.
Partner with Facilities Services, Corporate Real Estate, Finance, Procurement, Technology, Environmental Health and Safety, Corporate Security, and business stakeholders to define reporting needs and align metrics with enterprise priorities.
Establish and maintain consistent reporting standards, data definitions, measurement practices, and governance routines to improve accuracy, transparency, and comparability.
Monitor operational trends, risks, gaps, and opportunities; escalate findings and recommend actions to improve effectiveness, efficiency, cost management, and service delivery.
Support annual planning, forecasting, budgeting, capital planning, space utilization, and portfolio reviews through analysis, models, scenario planning, and performance insights.
Coordinate data collection from systems, vendors, internal teams, and business partners to ensure timely, complete, and reliable reporting.
Lead or support process-improvement initiatives to enhance reporting, reduce manual effort, improve data quality, and strengthen analytics use.
Prepare presentations, business cases, leadership updates, and recurring reviews for senior leaders and cross-functional stakeholders.
Manage, coach, and develop team members or project resources as assigned, promoting accountability, analytical rigor, collaboration, and service orientation.
Maintain awareness of industry practices, technology solutions, facilities management tools, real estate analytics, and operational performance management methods.
Oversee centralized intake, assignment, tracking, and resolution of Corporate Real Estate requests received through the department’s central email account, service management system, and other designated channels.
Ensure timely, professional communication about workplace requests, service needs, issue resolution, and other Corporate Real Estate support activities with internal customers (associates).
Oversee associate and departmental moves, adds, and changes, coordinating across Corporate Real Estate teams, business departments, vendors, and Technology.
Oversee furniture services, including installations, repairs, reconfigurations, standards, inventory coordination, and furniture-vendor performance.
Provide leadership and governance for CAFM, IWMS, work-order, space-management, and related workplace systems, including data integrity, system administration, training, troubleshooting, reporting, and continuous improvement.
Coordinate workplace support involving signage, artwork, equipment, meeting spaces, and other Corporate Real Estate-managed assets or services.
Partner with Purchasing and other stakeholders to establish and maintain contracts, service expectations, and performance measures for furniture, moving, CAFM, and related workplace-service vendors.
Establish team priorities, allocate resources, monitor service levels, and maintain cross-training and coverage plans to ensure continuity of workplace support and reporting services.
Perform other duties and/or projects as assigned.