Manager, People Services Operations

Wolf Midstream•Calgary, AB

About The Position

The Manager, People Services Operations, will lead a team that is responsible for the organization's People Services (PS) operational framework, ensuring effective administration, governance, and optimization of payroll, benefits, HR systems, compensation programs, and workforce analytics. This role oversees the delivery of critical employee programs, manages HR technology and data integrity, and drives continuous improvement through innovation and process excellence.

Requirements

Post-secondary degree in Human Resources, Business, or a related field
Minimum 7 years of relevant human resources experience and experience leading a team
Experience with HRIS systems with preference given to Dayforce
Ability to demonstrate a growth mindset and experience making scalable process improvements to support organizational growth
Ability to collaborate and build strong relationships with internal and external stakeholders
Demonstrated proficiency in workforce planning, budgeting and forecasting
Customer-focused mindset with the ability to handle confidential information with discretion and professionalism

Nice To Haves

Chartered Professional in Human Resources designation (CPHR) is preferred
Experience in a Midstream operating environment considered a strong asset

Responsibilities

Lead the day-to-day delivery of HR operational services across the employee lifecycle, ensuring accuracy, efficiency, and compliance
Develop and maintain HR policies, procedures, and service standards that support organizational objectives
Drive continuous improvement initiatives to streamline processes and enhance employee and manager experiences
Foster a culture of continuous improvement within the PS team
Oversee payroll function and processes
Ensure compliance with applicable employment standards, tax regulations, and company policies
Identify opportunities to improve payroll processes, controls, and employee self-service capabilities
Partner with leadership to develop and manage the annual PS personnel operating budget, including headcount planning, labor cost management, and organizational growth strategies
Partner with leadership on the company personnel budget and forecasting activities including employee salaries, incentive programs, and benefits costs
Develop reporting and analytics that provide visibility into workforce costs, staffing trends, and budget performance
Manage HRIS platform/system including configuration, upgrades, testing, security roles, workflows, and data integrity
Partner with stakeholders to optimize system functionality and implement new capabilities
Analyze workforce data to identify trends, risks, and opportunities related to talent, compensation, turnover, workforce planning, and employee engagement
Provide data supported insights to PS leadership and business leaders to support decision-making
Provide data analysis and reporting to support the annual compensation cycle
Contribute to corporate sustainability reporting and other strategic People Services initiatives
Lead PS technology projects and support digital transformation initiatives
Champion innovation in PS service delivery through automation, process redesign, and technology enablement
Lead cross-functional projects that enhance efficiency, employee experience, and organizational capability