Manager, People Services Operations
About The Position
Community Living British Columbia (CLBC) is seeking a Manager, People Services Operations to lead the delivery and continuous improvement of core People Services operations. This role is responsible for ensuring the accurate, efficient, and compliant administration of employee data, benefits, pension, leave management, and HRIS processes. The position provides strategic and operational systems oversight of employee records, position control, and workforce data, acting as a subject matter expert for HRIS and other People Services technology solutions. The Manager will ensure high-quality service delivery, support policy and process integrity, drive consistency across the employee lifecycle, build team capability, strengthen operational practices, and collaborate across the organization to align People Services programs with business needs and regulatory requirements.
Requirements
- Process-minded human resource professional with strong technology and data management skillsets.
- Deep passion for the work that CLBC undertakes and the people they serve.
- A Bachelor’s degree and/or a CHRP designation, combined with at least 5-7 years’ direct experience – ideally within HR at supervisor level. Or a combination of education and experience.
- Experience in leading & managing ongoing relationships with third-party providers.
- Strong knowledge of Enterprise Resource Planning/ large systems usage, and records management.
- Knowledge of how to interpret Collective Agreement provisions and legislation related to Human Resource policies and procedures.
- Direct knowledge and experience with project management & process improvement methodologies such as Lean, Six Sigma, workflow design, and service mapping.
- Sound ability to promote and encourage team cooperation, combined with customer service orientation and excellent interpersonal and communication skills.
- Proven ability to maintain confidentiality, exercise extreme discretion and navigate sensitive situations successfully.
- Budget management.
- Time management.
- Ability to shift priorities.
- Critical thinking.
- Negotiation.
- Continuous improvement mindset.
- Analytical ability to assess and recommend enhanced methods.
- Ability to drive the implementation of new procedures.
- Ability to maintain a high standard of accuracy and attention to detail.
- Genuine compassion and care for the people it serves.
Responsibilities
- Leading the delivery and continuous improvement of core People Services operations.
- Ensuring the accurate, efficient, and compliant administration of employee data, benefits, pension, leave management, and HRIS processes.
- Providing strategic and operational systems oversight of employee records, position control, and workforce data.
- Serving as a subject matter expert for HRIS and various additional People Services technology solutions.
- Ensuring high-quality service delivery through strong leadership and expert consultation.
- Supporting policy and process integrity.
- Driving consistency across the employee lifecycle.
- Building team capability.
- Strengthening operational practices.
- Collaborating across the organization to align People Services programs, systems, and processes with business needs and regulatory requirements.
Benefits
- Employer-paid extended health and dental plan
- A BC Public Service Pension plan with employer contributions
- Generous vacation plus additional personal days
- Paid maternity/parental/adoption leave
- Life insurance
- Paid sick days
- Long-term disability
- Wellness supports, including an Employee and Family Assistance Program
- Professional development funds and resources to encourage continuous learning and skill development
- Access to government discounts on travel, cell
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What This Job Offers
Job Type
Full-time
Career Level
Manager
