Manager, People Services Operations

former KasaHR

About The Position

Community Living British Columbia (CLBC) is seeking a Manager, People Services Operations to lead the delivery and continuous improvement of core People Services operations. This role is responsible for ensuring the accurate, efficient, and compliant administration of employee data, benefits, pension, leave management, and HRIS processes. The Manager will provide strategic and operational systems oversight of employee records, position control, and workforce data, enabling informed decision-making and organizational effectiveness. This position serves as a subject matter expert for HRIS and other People Services technology solutions, ensuring high-quality service delivery, supporting policy and process integrity, and driving consistency across the employee lifecycle. The role also focuses on building team capability, strengthening operational practices, and collaborating across the organization to align People Services programs, systems, and processes with business needs and regulatory requirements. CLBC is committed to fostering inclusive communities and person-centred support for adults with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD).

Requirements

Process-minded human resource professional with strong technology and data management skillsets.
Deep passion for the work that CLBC undertakes and the people they serve.
Bachelor’s degree and/or a CHRP designation, combined with at least 5-7 years’ direct experience – ideally within HR at supervisor level, or a combination of education and experience.
Experience in leading & managing ongoing relationships with third-party providers.
Strong knowledge of Enterprise Resource Planning/ large systems usage, and records management.
Knowledge of how to interpret Collective Agreement provisions and legislation related to Human Resource policies and procedures.
Direct knowledge and experience with project management & process improvement methodologies such as Lean, Six Sigma, workflow design, and service mapping.
Sound ability to promote and encourage team cooperation, combined with customer service orientation and excellent interpersonal and communication skills.
Proven ability to maintain confidentiality, exercise extreme discretion and navigate sensitive situations successfully.
Budget management skills.
Time management skills.
Ability to shift priorities.
Critical thinking skills.
Negotiation skills.
Continuous improvement mindset.
Analytical ability to assess and recommend enhanced methods.
Ability to drive the implementation of new procedures.
High standard of accuracy and attention to detail.
Genuine compassion and care for the people it serves.

Responsibilities

Lead the delivery and continuous improvement of core People Services operations.
Ensure accurate, efficient, and compliant administration of employee data, benefits, pension, leave management, and HRIS processes.
Provide strategic and operational systems oversight of employee records, position control, and workforce data.
Serve as a subject matter expert for HRIS and other People Services technology solutions.
Ensure high-quality service delivery, support policy and process integrity, and drive consistency across the employee lifecycle.
Build team capability and strengthen operational practices.
Collaborate across the organization to align People Services programs, systems, and processes with business needs and regulatory requirements.
Manage ongoing relationships with third-party providers.
Interpret Collective Agreement provisions and legislation related to Human Resource policies and procedures.
Promote and encourage team cooperation.
Maintain confidentiality, exercise extreme discretion, and navigate sensitive situations successfully.
Manage budgets and time effectively.
Shift priorities as needed.
Utilize critical thinking and negotiation skills.