Manager, People Operations

Cala Health • San Francisco, CA

2d

About The Position

The Manager, People Operations is a high-impact operator who combines technical rigor with strong empathy to deliver an exceptional employee experience. This role owns the execution and continuous improvement of core People programs, ensuring scalable, efficient workflows that support company growth. This position oversees the end-to-end employee lifecycle, including employee experience and engagement, HR systems administration, benefits, performance management and compliance. As a key cultural steward, the Manager, People Operations builds strong cross-functional relationships to support a high-performing, engaged workforce. This role reports to the Director, People and may manage direct reports.
Applicants must be currently authorized to work in the United States on a full-time basis. Cala will not sponsor applicants for work visas.
AI Disclaimer: Cala does not permit the use of AI during interviews and technical testing so that we can property assess thought process and skillset.

Requirements

• Bachelor’s degree in business administration or related field
• 5+ years of progressive HR / People Operations experience, including experience in a high-growth environment (startup experience preferred)
• Experience administering 401(k) plans and working knowledge of US employment laws
• Proven track record in a growth environment
• Ability to manage competing priorities in a fast-paced environment
• Strong project management skills with a track record of execution
• Process-oriented mindset with a focus on continuous improvement
• Clear and confident communication across all levels of the organization
• High level of discretion and judgment with sensitive information
• Consultative approach with strong listening and problem-solving skills
• High emotional intelligence and ability to navigate complex employee relations
• Detail-oriented with strong focus on data accuracy and compliance
• Effective change management skills with the ability to drive adoption of new programs

Nice To Haves

• Experience in medical device, biotech, or other regulated industries is a plus

Responsibilities

• Own and optimize recruiting operations, including ATS management, agency partnerships, interview coordination, and offer execution
• Streamline processes to improve candidate experience and hiring efficiency
• Lead end-to-end payroll for multi-state workforce with accuracy and compliance
• Manage 401(k) administration, including reporting and annual testing
• Support benefits administration and drive employee utilization and understanding
• Serve as the primary point of contact for employee inquiries, delivering timely, service-oriented support
• Partner on employee engagement initiatives and programs
• Identify process gaps and implement scalable, automated solutions while maintaining a human-centered approach.
• Own HRIS administration, ensuring data integrity and delivering actionable reporting
• Maintain audit-ready employee records and documentation
• Monitor evolving labor laws and proactively update policies and the employee handbook

Benefits

• The company offers all employees the tools, training and mentoring they need to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager