Manager, Payments Program Governance

Maven Clinic • New York, NY

3d • Hybrid

About The Position

Maven is seeking a Manager, Payments Program Governance to own and evolve the governance framework for its payment products. This role is responsible for authoring and maintaining payment policies and SOPs, identifying and mitigating risks related to inaccurate or inconsistent adjudication decisions, and partnering closely with cross-functional teams to ensure operational excellence. The position reports to the Director of Payments and is crucial for supporting scalable, compliant, and high-quality payment operations while safeguarding member experience and financial integrity at Maven.

Requirements

• 5-7+ years of experience in program governance, payments, operations, healthcare operations, fintech, or a related regulated environment.
• Proven experience authoring and owning policies, SOPs, and operating standards in high-risk or compliance-driven domains.
• Strong risk identification and mitigation skills, with experience leveraging QA data, audits, or operational insights to drive improvements.
• Demonstrated ability to lead complex, cross-functional programs with a high degree of independence and influence.
• Excellent written and verbal communication skills, with the ability to translate complex requirements into clear, actionable guidance.
• Prior people management experience
• Familiarity with AI

Nice To Haves

• Experience partnering closely with QA, Compliance, Legal, or Audit teams strongly preferred.

Responsibilities

• Own the end-to-end program governance framework for Maven’s payment products, ensuring policies and standards drive accurate, consistent, and compliant adjudication decisions.
• Author, maintain, and socialize payment-related policies, operating standards, and SOPs, ensuring documentation is clear, audit-ready, and scalable.
• Proactively identify, assess, and mitigate risks related to adjudication accuracy, consistency, and compliance, and system change partnering with Operations and QA to address root causes.
• Partner strategically with Product, Operations, QA, Legal, Compliance, and Finance teams to embed governance considerations into decision-making and execution.
• Act as an escalation point and subject matter expert for complex adjudication or policy interpretation issues.
• Track and report on key governance and risk metrics, driving continuous improvement across payment programs.
• Manage and develop team members in the near term, building scalable ways of working to support growing governance needs.

Benefits

• Employer-covered health, dental, and insurance plan options
• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed