Payments Manager

Aston CarterMiami, FL
Hybrid

About The Position

We are seeking a Payments Specialist to serve as a subject matter expert in merchant payment acceptance. This role involves managing day-to-day payment issues, leading ad hoc projects, and ensuring compliance with regulatory requirements.

Requirements

  • 7+ years of experience in payments, money movement, or merchant payment acceptance.
  • Strong hands-on experience with payment gateways and processing workflows.
  • Advanced SQL skills with experience in analyzing large data sets.
  • Experience building and interpreting reports and dashboards using Power BI.
  • Strong communication skills for effective collaboration with technical and non-technical stakeholders.

Responsibilities

  • Act as a subject matter expert for merchant payment acceptance, handling day-to-day payment issues and escalations.
  • Investigate and resolve complex payment-related issues across gateways, processors, and internal platforms.
  • Lead and support projects focused on enhancing payment flows and ensuring regulatory compliance.
  • Perform deep-dive data analysis to identify root causes, trends, and optimization opportunities.
  • Write and execute SQL queries to analyze and validate data across payment platforms.
  • Develop and maintain dashboards and reporting using Power BI, translating data into actionable insights.
  • Collaborate with operations, product, technology, compliance, and external vendors in the payments ecosystem.
  • Provide clear analysis and recommendations, including roadmaps for process improvements and system enhancements.
  • Conduct detailed reviews of payment data to ensure accuracy, consistency, and transparency.

Benefits

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
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