Manager - Patient Transportation

UC Health•Cincinnati, OH

20d

About The Position

The Patient Transportation Manager is responsible for effectively leading Patient Transportation services. The role oversees supervisors, finances, client relations, patient and customer satisfaction, program quality standards, performance improvement, and personnel performance. The manager develops and executes the department’s daily activities in line with customer expectations, service requirements, and objectives, while coordinating with other departments and continually assessing operations to improve efficiency and productivity.

Requirements

High school diploma or GED.
1–2 years of equivalent experience.

Nice To Haves

Bachelor’s degree.
3–5 years of equivalent experience.

Responsibilities

Develop and execute the daily activities of the Patient Transportation Department in accordance with customer expectations, service requirements, and objectives.
Schedule, coordinate, and manage staff members’ daily work assignments and ensure an efficient flow of trip assignments.
Develop policies and procedures and coordinate with other departments.
Continually evaluate operations and make staffing adjustments as needed to increase efficiency and productivity.
Train supervisors and associates to help them meet performance standards.
Evaluate and counsel personnel on work performance and make recommendations for hiring and termination.
Manage information technology systems and data analysis for decision support.
Compile statistical reports, including productivity and analysis reports, using computer databases when possible.
Create and manage the budget and control expenditures to ensure accuracy of the operating and administrative budget.
Establish operating standards and implement quality improvements.