Manager Patient Services Operating Room FT Days

Trane Technologies•Detroit, MI

About The Position

The Manager Patient Services oversees a major function, service, or process supporting Nursing operations, or multiple smaller Nursing units. Reporting to Nursing leadership for the hospital site, the manager is accountable for the assigned area's operations and works through subordinate personnel. The role may oversee multiple similar or smaller Nursing units and may include direct reports such as Clinical Managers, professional or administrative exempt personnel, and Nursing supervisors. The position has medium scope or impact, including fewer than 50 direct and indirect FTE reports or responsibility for a major Nursing operational support function or several related support responsibilities. For roles with patient-care accountability, the manager plans, implements, and evaluates processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes, in collaboration with senior leadership and subordinate staff. The manager ensures regulatory requirements and standards are communicated, implemented, and monitored, and collaborates with healthcare-team members on activities supporting department, hospital, and DMC objectives. For roles supporting Nursing operations, the manager identifies needs for departmental policy development or revision and defines policy in collaboration with higher-level management and department goals. The manager oversees development or revision of procedures and protocols, obtains approvals as needed, develops and monitors processes, and may contribute to organizational-design changes or monitor workflow quality and quantity. The manager may initiate or recommend personnel actions, complete performance appraisals, develop and assess goals and measures, assist with long-range goal development, and help develop and monitor budgets. The manager models customer service excellence and supports the DMC Code of Conduct by fostering commitment to legal and ethical standards. As directed, the manager implements external and internal audit recommendations and monitors compliance with applicable laws, regulations, JCAHO requirements, and DMC policies and procedures.

Requirements

Bachelor of Science in Nursing (BSN).
Current license to practice as a Registered Nurse (RN) in Michigan.
Three years of progressive Nursing experience.

Nice To Haves

Master's degree preferred; if master's-prepared, either the bachelor's or master's degree must be in Nursing.

Responsibilities

Manage a major Nursing function, service, or process, or multiple smaller Nursing units, through subordinate personnel.
For patient-care-accountable positions, plan, implement, and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes.
Communicate, implement, and monitor regulatory requirements and standards.
Collaborate with healthcare-team members on activities related to department, hospital, and DMC objectives.
Identify needs for departmental policy development or revision and define policy in collaboration with higher-level management and department goals.
Oversee development or revision of departmental procedures and protocols and secure approvals as necessary.
Develop, monitor, and revise processes; where applicable, contribute to organizational-design development or revision and monitor workflow quality and quantity.
Initiate or recommend personnel actions, including hires, terminations, and discipline, and complete performance appraisals.
Develop and assess daily, monthly, and yearly goals and measures for assigned areas; assist with long-range goal development and goal-attainment assessment as requested.
Assist in developing and monitoring budgets for assigned fields, areas, or processes.
Model customer service excellence.
Support DMC Code of Conduct standards, implement audit recommendations as directed, and monitor compliance with applicable laws, regulations, JCAHO requirements, and DMC policies and procedures.