Manager Patient Services NICU FT Days

Trane Technologies•Detroit, MI

10h

About The Position

The Manager Patient Services for the NICU is a full-time, day-shift management position at DMC Sinai-Grace Hospital. Reporting to hospital-site Nursing leadership, the manager is accountable for a major function or service, or multiple smaller functions, and may manage multiple related Nursing units. The role has medium scope or impact, with fewer than 50 direct and indirect reports across multiple units, responsibility for a major Nursing operational support function, or several support responsibilities. Direct reports may include Clinical Managers and other professional, administrative, or Nursing supervisory personnel. For positions with patient-care accountability, the manager plans, implements, and evaluates processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer-service outcomes. The manager works with senior leaders, subordinate staff, and other healthcare team members to advance department, hospital, and DMC objectives, and ensures regulatory requirements and standards are communicated, implemented, and monitored. For positions supporting Nursing operations, the manager identifies departmental policy needs and defines policies in collaboration with higher-level management, oversees the development or revision of procedures and protocols, and obtains approvals as needed. The manager develops, monitors, and revises processes; may contribute to organizational design and monitor workflow quality and quantity; initiates or recommends personnel actions; completes performance appraisals; and develops and assesses goals and measures. The manager may assist with long-range departmental goals and budget development and monitoring. The manager supports DMC's Code of Conduct and commitment to legal and ethical standards, implements audit recommendations as directed, and monitors compliance with applicable laws, regulations, JCAHO requirements, and DMC policies and procedures.

Requirements

Bachelor of Science in Nursing (BSN).
Current license to practice as a Registered Nurse (RN) in Michigan.
Three years of progressive Nursing experience.

Nice To Haves

Master's degree; if master's-prepared, either the bachelor's or master's degree must be in Nursing.

Responsibilities

Manage a major Nursing function or service, or multiple smaller functions or units, with subordinate personnel.
Plan, implement, and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer-service outcomes within assigned units or services.
Communicate, implement, and monitor regulatory requirements and standards.
Collaborate with healthcare team members on activities supporting department, hospital, and DMC objectives.
Identify departmental policy needs and develop or revise policies in collaboration with higher-level management.
Oversee development or revision of departmental procedures and protocols and secure approvals as needed.
Develop, monitor, and revise processes; contribute to organizational design as applicable and monitor workflow quality and quantity.
Initiate or recommend personnel actions, including hiring, termination, and discipline, and complete performance appraisals.
Develop and assess daily, monthly, and yearly goals and measures; assist with long-range goal development and assessment when requested.
Assist in developing and monitoring budgets for assigned areas or processes.
Model customer-service excellence and support DMC's legal and ethical standards.
Implement audit recommendations as directed and monitor compliance with applicable laws, regulations, JCAHO requirements, and DMC policies and procedures.