Patient Services Representative, Cardiology, FT, Days

Prisma Health•Richland, WA

3d•Onsite

About The Position

Responsible for assigned aspects of front office management and operation in a cardiology practice. The role supports patient registration, scheduling, billing, coding, payment collection, insurance and pre-certification processes, medical-record maintenance, and communication between patients and medical support staff. The representative provides courteous service to patients and visitors, maintains accurate patient and account information, helps resolve billing issues, and follows practice policies and confidentiality requirements. This is a non-management position that reports to a supervisor, manager, director, or executive.

Requirements

High school diploma or equivalent, or post-high-school diploma.
No previous experience required.
Basic understanding of ICD-9 and CPT coding is preferred.
Excellent interpersonal skills and ability to handle a high level of public contact.

Nice To Haves

Associate degree in a technical specialty program at least 18 months in length.
Experience in a multi-specialty group practice setting.
Basic understanding of ICD-9 and CPT coding.

Responsibilities

Complete accurate patient registration, verify and update insurance and financial information, obtain required signatures, and maintain patient profiles and account records.
Perform pre-certification and assist patients with insurance forms, hospitalization or surgical authorization, benefit correspondence, disability claims, workers’ compensation claims, and coverage follow-up.
Capture, code, enter, and distribute outpatient charges and billing information; assist with coding and billing error resolution.
Post payments, process vouchers and private payments, balance daily transactions and cash drawers, prepare deposits, issue receipts, and complete daily reports and computer-file closing procedures.
Collect prepayments and payments at time of service, establish financial agreements or budget payment plans, contact patients and third-party payers about unpaid accounts, and assist with account resolution and collection actions.
Greet and assist patients and visitors, check in patients, answer routine questions, provide front-office phone support, and help patients with ambulatory difficulties.
Maintain appointment books and physician schedules; schedule surgeries, ancillary services, follow-up appointments, and admissions; answer questions about appointments and testing.
Maintain, assemble, route, retrieve, file, repair, and purge patient charts and medical records in accordance with established policies and retention procedures.
Coordinate patient movement and waiting-area operations; screen visitors and report problems or irregularities.
Identify trends and communicate problems to management; participate in educational activities and perform other assigned duties.
Maintain confidentiality, a neat and professional appearance, and commitment to service while following the office manual and practice policies.