Manager-Patient Experience-Outpatient
HonorHealth•Virtual - Arizona, AZ
•Hybrid
About The Position
The Manager leads patient experience improvement initiatives across HonorHealth's outpatient network, translating strategy into operational execution. Partners with clinical, operational, and physician leaders to improve reliability and consistency of the outpatient experience. Functions as a working leader providing coaching, education, and structured improvement support. HonorHealth is a nonprofit healthcare system in Arizona with a culture built on warmth and neighborly kindness. They have nine acute-care hospitals and over 200 primary, specialty, and urgent care centers.
Requirements
- Bachelors in Healthcare Administration, Business, or related field
- 5 years in patient experience or healthcare operations
- Must reside in Arizona
Nice To Haves
- Masters degree
- 2 years leadership experience in an ambulatory setting
Responsibilities
- Translate network-level PX strategy into targeted outpatient initiatives and execution roadmaps
- Provide coaching on service recovery, experience design, and team engagement; build leadership capability
- Supervise and develop outpatient PX Coaches; manage workflows, priorities, and performance
- Establish consistent frameworks and tools; enable scalable deployment across 260+ clinics
- Partner with operations, nursing, quality, and physician services to integrate PX into workflows
- Monitor experience data, identify trends, support goal-setting and action planning
- Contribute to CMS readiness; support network growth with PX infrastructure for new clinics
- Model HonorHealth values; foster accountability and continuous improvement culture
Benefits
- Nine acute-care hospitals
- Over 200 primary, specialty and urgent care centers
- More than 17,000 team members and 4,000 medical staff
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What This Job Offers
Job Type
Full-time
Career Level
Manager
