Patient Experience Manager 3
Sodexo•Burlington, MA
•$103,445 - $133,870•Onsite
About The Position
Sodexo is seeking a Patient Experience Manager 3 for Beth Israel Deaconess Medical Center (BIDMC), a nationally recognized academic medical center and major teaching hospital of Harvard Medical School located in Boston, Massachusetts. This leadership role is responsible for driving an exceptional patient dining and hospitality experience while supporting operational excellence throughout the health system.
Requirements
- Bachelor's degree or equivalent experience.
- 3+ years of leadership experience in healthcare, hospitality, patient services, hotel operations, or customer experience management.
- Demonstrated success improving customer or patient satisfaction metrics.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to analyze data and implement improvement strategies.
Responsibilities
- Lead all patient experience initiatives for Food and Nutrition Services.
- Conduct daily patient rounding to assess satisfaction, identify concerns, and ensure service excellence.
- Develop and implement service recovery strategies to resolve patient concerns promptly and effectively.
- Analyze patient satisfaction data and create action plans to improve outcomes.
- Partner with nursing and clinical teams to support a seamless patient-centered experience.
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
