Patient Experience & Engagement Manager

Hospitality Health ER•Galveston, TX

8d•Onsite

About The Position

Hospitality Health ER is a freestanding ER in Galveston, TX that overlooks the beautiful seawall. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed. If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately! We are seeking a capable, grounded Patient Experience & Engagement Manager to support the day-to-day experience, engagement, and on-site execution at a fast-paced healthcare facility. This role is ideal for someone who takes pride in creating thoughtful experiences, notices the details others miss, and approaches customer service as second nature.. The right candidate understands that how things look, feel, and function matters, and approaches their work with intention, care, and accountability. This is a hands-on, floor-forward role for someone who thrives in real-time environments, takes ownership of outcomes, and understands that details matter. The role partners closely with facility leadership to support patient experience, staff engagement, internal events, and experiential initiatives that shape how the facility functions and feels. This is not a desk-only position. The right candidate enjoys being present, solving problems as they arise, and ensuring that plans are executed fully, not just discussed.

Requirements

Prior experience in operations support, project management, hospitality, events, facilities, or service-driven environments
Strong organizational skills with the ability to manage multiple priorities
Demonstrated follow-through and accountability
Comfortable making decisions and working independently in fast-paced settings
Professional, reliable, and grounded. This role requires maturity and ownership
Flexible availability for non-traditional hours

Responsibilities

Serve as a visible, engaged presence on the floor, approximately 90 percent hands-on and 10 percent administrative
Support a consistently positive experience for patients, families, staff, and visitors
Assist with real-time problem solving and on-site decision making
Coordinate internal events, staff celebrations, and special facility moments
Support themed initiatives, décor, and engagement efforts in partnership with leadership
Oversee logistics including vendors, meals, setup, breakdown, and supplies
Coordinate vendors related to events, services, and experiential initiatives
Track timelines, deliverables, and follow-through to completion
Anticipate needs and prevent gaps before they impact the experience
Act as a trusted on-site resource for day-to-day decisions related to experience and engagement
Navigate unexpected situations with professionalism and sound judgment
Communicate clearly with leadership when alignment or escalation is needed
Support internal brand awareness through consistency, presentation, and execution
Partner with leadership on initiatives that reflect professionalism, care, and intention
Help ensure the facility environment aligns with organizational values and standards