Manager Patient Care Services - NICU Cardiac and Complex Surgical Unit

Vanderbilt University Medical Center•Nashville, TN

5d•Onsite

About The Position

This leadership role has comprehensive operational authority and responsibility for designated clinical areas within Vanderbilt University Medical Center's cutting-edge neonatal program. The position oversees a highly specialized 44-bed Cardiac and Complex Surgical Unit and leads neonatal vascular access and PICC services across the children's hospital. The Manager is responsible for driving excellence in quality, safety, patient experience, staff engagement, and financial performance. Key responsibilities include fiscal accountability, maintaining quality and regulatory standards, ensuring patient and family-centered care, managing and developing teams, and integrating with the clinical enterprise.

Requirements

Active and unrestricted RN license.
MSN or MHA or above required.
3-5 years progressive leadership experience required.
Demonstrates knowledge of appropriate rules and regulations and apply them in difficult, stressful and complex situations.
Motivates and inspires others to perform at a high level.
Communicates in a positive and constructive way, demonstrating an enthusiasm for team and unit goals.
Takes appropriate risks, showing and accepting personal accountability for actions and decisions.
Successfully resolves conflicts and disciplinary problems.
Provides counseling and career development planning to subordinates.
Constructively gives timely positive and negative feedback, confronting individual performance problems in a professional and sensitive manner.
Demonstrates the ability to create a positive work climate, establishing a feeling of partnership and empowering others.
Has set, coached and assessed the assignment objectives of subordinates.
Demonstrates ability to forecast complex resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work for a single functional area.
Merges diverse points of view into a coalition with shared goals and objectives.
Plans for and anticipates events outside of immediate responsibility.
Identifies relevant stakeholders and gains their commitment.
Anticipates problems and obstacles before they arise.
Able to absorb changes to major assignments while maintaining a high level of performance.
Competently handles multiple assignments and projects simultaneously.
Sets priorities with a proper sense of urgency and importance.
Develops creative ideas and takes innovative action to achieve planned goals and objectives.
Identifies issues, gathers facts to resolve technical and operational problems.
Applies in-depth knowledge and skills of a professional/technical area and basic management knowledge to manage the work of the team.
Leads a complex department with a focus on implementation.
Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
LIC-Registered Nurse - Licensure-Others
Relevant Work Experience
5 years

Nice To Haves

Previous leadership experience in neonatal intensive care preferred.

Responsibilities

Collaborates to operationalize the mission, strategic plan, budgets, resource allocation, operational plans, and policies for the PCC, Hospitals and Vanderbilt Clinic.
Prepares annual operating and capital budgets following established guidelines and using benchmark data.
Develops and monitors the implementation of area specific quality plan linked to organizational goals.
Oversees the Cardiac and Complex Surgical Unit, a 44-bed specialty unit caring for critically ill and medically complex neonates, including those needing ECMO or with cardiac, neurological, renal, genetic conditions, prematurity, and other complex diagnoses.
Leads the Neonatal Vascular Access and PICC team supporting neonatal PICC services across the hospital.
Drives excellence across quality, safety, patient experience, staff engagement, and financial performance.
Ensures fiscal accountability, maintains quality and regulatory standards, and upholds a high level of patient/family centered care and service.
Manages and develops teams, ensuring integration with the clinical enterprise.