Manager, Customer Relations and Guest Services
About The Position
Sentara Virginia Beach General Hospital is hiring a Manager, Patient Care Services. The Manager of Patient Care Services supervises models and leads professional practices consistent with organizational goals of safety, customer satisfaction and quality for the area of expertise. Responsible for supervising staff, provides clinical/ technical expertise and engages in process improvements. Assists in the fiscal budgeting and management process for the department including billing/revenue management, payroll, purchasing and supply cost management. Performs work assignments as needed to provide coverage and to mentor or assist staff. Interviews, hires and develops team members with the goal of developing a highly effective work team. Engages in talent retention strategies for the area(s) of responsibility. Licensed professionals are required to keep license or certifications current in the state of practice.
Requirements
- Bachelor's Level Degree Required
- 3 years Management Experience Required
- Microsoft Office Experience
Responsibilities
- Supervises models and leads professional practices consistent with organizational goals of safety, customer satisfaction and quality for the area of expertise.
- Provides clinical/ technical expertise and engages in process improvements.
- Assists in the fiscal budgeting and management process for the department including billing/revenue management, payroll, purchasing and supply cost management.
- Performs work assignments as needed to provide coverage and to mentor or assist staff.
- Interviews, hires and develops team members with the goal of developing a highly effective work team.
- Engages in talent retention strategies for the area(s) of responsibility.
- Licensed professionals are required to keep license or certifications current in the state of practice.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus if established system and employee eligibility criteria is met
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What This Job Offers
Job Type
Full-time
Career Level
Manager
