Guest Relations - Manager

The Peninsula Beverly Hills•Beverly Hills, CA

9h•Onsite

About The Position

Working alongside the Director of Guest Relations at The Peninsula Beverly Hills, we are seeking a Guest Relations Manager who possesses a genuine warmth and sense of hospitality. This role involves maintaining the quality and accuracy of guest information, enhancing knowledge of guest preferences, supporting Front Office staff, and creating personalized guest experiences through acts of care. The manager will serve as an ambassador for the hotel, upholding its standards of excellence.

Requirements

Demonstrate exceptional verbal and written communications skills, with the ability to communicate confidently and credibly with guests
Must be able to work well in a team environment and multitask under pressure
Exhibit creativity, flexibility, and adaptive thinking, transforming guest information and insights into meaningful acts of recognition and personalized emotional amenities that enhance the guest experience.
Must have a US work authorization.

Responsibilities

Maintain the quality, completeness, and accuracy of guest information
Enhance knowledge of guest preferences by ensuring detailed, meaningful, and accurate profile remarks and centralized guest comments are consistently maintained
Support Front Office staff members to ensure guest inquiries are attended in a timely manner.
Create personalized and thoughtfully crafted guest experiences through genuine acts of care, delivered with sincerity, warmth, and grace, fostering meaningful emotional connections with guests
Serve as an ambassador of The Peninsula Beverly Hills by consistently upholding the hotel's standards of excellence, quality, and genuine care, while building positive relationships with guests.