Guest Relations - Manager

HSH • Beverly Hills, CA

1d • Onsite

About The Position

Working alongside the Director of Guest Relations at The Peninsula Beverly Hills, we are seeking a Guest Relations Manager who possesses a genuine warmth and sense of hospitality. This role involves working for an award-winning luxury hotel group, learning and growing within a diverse multi-outlet property, and offers an exceptional benefits package.

Requirements

• Demonstrate exceptional verbal and written communication skills, with the ability to communicate confidently and credibly with guests.
• Must be able to work well in a team environment and multitask under pressure.
• Exhibit creativity, flexibility, and adaptive thinking, transforming guest information and insights into meaningful acts of recognition and personalized emotional amenities that enhance the guest experience.
• Serve as an ambassador of The Peninsula Beverly Hills by consistently upholding the hotel's standards of excellence, quality, and genuine care, while building positive relationships with guests.
• Must have US work authorization.

Responsibilities

• Maintain the quality, completeness, and accuracy of guest information.
• Enhance knowledge of guest preferences by ensuring detailed, meaningful, and accurate profile remarks and centralized guest comments are consistently maintained.
• Support Front Office staff members to ensure guest inquiries are attended in a timely manner.
• Create personalized and thoughtfully crafted guest experiences through genuine acts of care, delivered with sincerity, warmth, and grace, fostering meaningful emotional connections with guests.

Benefits

• Paid time off
• Complimentary employee meals
• Complimentary car parking (onsite)
• Complimentary bicycle parking (onsite)
• Bus transit reimbursement
• Complimentary uniform laundering
• 50% restaurant discount
• Retirement plan with 4% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed