Guest Relations Manager

Racquets Club of Short Hills NJ•Millburn, NJ

2d•$3,500 - $5,000•Onsite

About The Position

The Racquets Club of Short Hills, established in 1929, is a private racquets and social club entering an exciting new chapter under new ownership. We're reimagining the club as a year-round home for our members — a place defined by warmth, hospitality, and an exceptional standard of care. We're looking for people who want to help build something special.

Requirements

A natural host — genuinely energized by people and hospitality
Experience in hospitality, events, membership, guest relations, or a premium service environment
Strong communication and content skills, comfortable across both in-person hosting and digital channels (email, social, basic design tools)
Highly organized, able to run multiple events and initiatives at once
A warm, professional presence and sound judgment with a discerning membership

Responsibilities

The full member and guest experience, front of house — setting and upholding a warm, polished standard of hospitality across the club
Member engagement and retention: knowing our members, anticipating their needs, and making every visit feel personal
Events and programming — conceiving, planning, and running social events, tournaments, and member gatherings end to end
Content and communications — the club's digital presence, member-facing messaging, newsletters, social media, and event promotion
Guest and new-member experience, including tours, onboarding, and conversion of prospective members
Acting as the primary point of contact for member feedback, resolving concerns with grace and follow-through