Guest Relations Manager

Racquets Club of Short Hills NJMillburn, NJ
$3,500 - $5,000Onsite

About The Position

The Racquets Club of Short Hills, established in 1929, is a private racquets and social club entering an exciting new chapter under new ownership. We're reimagining the club as a year-round home for our members — a place defined by warmth, hospitality, and an exceptional standard of care. We're looking for people who want to help build something special.

Requirements

  • A natural host — genuinely energized by people and hospitality
  • Experience in hospitality, events, membership, guest relations, or a premium service environment
  • Strong communication and content skills, comfortable across both in-person hosting and digital channels (email, social, basic design tools)
  • Highly organized, able to run multiple events and initiatives at once
  • A warm, professional presence and sound judgment with a discerning membership

Responsibilities

  • The full member and guest experience, front of house — setting and upholding a warm, polished standard of hospitality across the club
  • Member engagement and retention: knowing our members, anticipating their needs, and making every visit feel personal
  • Events and programming — conceiving, planning, and running social events, tournaments, and member gatherings end to end
  • Content and communications — the club's digital presence, member-facing messaging, newsletters, social media, and event promotion
  • Guest and new-member experience, including tours, onboarding, and conversion of prospective members
  • Acting as the primary point of contact for member feedback, resolving concerns with grace and follow-through

Benefits

  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Club privileges
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