Manager, Patient Access
About The Position
The Patient Access Manager is responsible for the 24/7 daily operations, staffing, training, performance, and overall effectiveness of Patient Access functions. These functions include registration, pre-registration, scheduling, insurance verification, prior authorization, financial clearance, admissions, and switchboard operations. The position supports accurate and efficient front-end revenue cycle processes and an exceptional patient experience. The manager leads and develops staff, maintains departmental coverage, monitors performance and operational measures, ensures compliance, resolves escalated concerns, collaborates across hospital departments, and contributes to process improvement, system enhancements, budgeting, and operational planning.
Requirements
- High school diploma or GED required.
- Minimum of four years of leadership or supervisory experience in healthcare registration, scheduling, insurance verification, Patient Access, patient navigation, or a related healthcare environment is preferred.
- Knowledge of healthcare insurance benefits, eligibility, deductibles, coinsurance, out-of-pocket expenses, and benefit exclusions.
- Working knowledge of CPT and ICD-10 coding concepts.
- Intermediate proficiency with Microsoft Word, Excel, and Outlook.
- Strong leadership, communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, deadline-driven healthcare environment.
- Strong commitment to customer service, teamwork, accountability, and continuous improvement.
- Must meet pre-employment requirements.
Nice To Haves
- Minimum of four years of leadership or supervisory experience in healthcare registration, scheduling, insurance verification, Patient Access, patient navigation, or a related healthcare environment.
Responsibilities
- Lead, coach, and develop Patient Access staff.
- Manage staffing schedules and ensure appropriate departmental coverage.
- Oversee registration, scheduling, insurance verification, authorizations, financial clearance, admissions, and related Patient Access functions.
- Monitor department reports, dashboards, work queues, and key performance indicators.
- Identify opportunities to improve workflow, accuracy, efficiency, and patient experience.
- Ensure compliance with hospital policies, payer requirements, and applicable regulatory standards.
- Provide new-hire orientation, training, competency assessments, and ongoing education within the Patient Access department.
- Serve as an escalation point for complex patient concerns and operational issues.
- Collaborate with clinical departments, physician offices, clinics, Patient Financial Services, and other hospital departments.
- Monitor employee performance, attendance, productivity, and quality.
- Participate in process improvement initiatives and system implementations or enhancements.
- Assist with departmental budget management and operational planning.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
