Manager, Partner Programs

HITRUST Services LLC • Frisco, TX

13d

About The Position

HITRUST is seeking a Manager of Partner Programs to support the day-to-day execution, enablement, and growth of its assessor and reseller ecosystem. This role will serve as a key connection point between HITRUST and its partners, ensuring they are informed, aligned, engaged, and equipped to represent HITRUST effectively. The ideal candidate is an experienced partner programs professional who can improve consistency, scalability, and partner engagement. This role involves managing core partner relationships, supporting education and enablement, assisting with reseller activation, improving partner communications, and strengthening operational discipline. Success requires strong execution, excellent communication, commercial awareness, and cross-functional collaboration with Sales, Product, Customer Success, Operations, and other internal teams.

Requirements

• 5-7 years of experience in channel, partner programs, customer success, ecosystem management, business development, or a related role.
• Proven ability to manage external partner relationships and influence stakeholders without direct authority.
• Strong operational orientation with the ability to create structure, manage multiple priorities, follow through, and drive execution.
• Excellent written and verbal communication skills, with the ability to train, educate, and influence external partners.
• Ability to work cross-functionally with Sales, Product, Customer Success, Operations, and other internal teams.
• Comfort using data and feedback to identify gaps, track program health, and recommend improvements.
• Highly organized, proactive, and comfortable operating in a hands-on role that requires both program management and relationship management.

Nice To Haves

• Experience working with consulting firms, audit firms, services partners, assessors, or similar ecosystem partners.
• Familiarity with cybersecurity, compliance, GRC, TPRM, assurance, or related markets.
• Experience building partner enablement programs, training content, playbooks, messaging guides, or partner communication cadences.
• Exposure to reseller, channel sales, co-selling, or partner-sourced pipeline motions.

Responsibilities

• Serve as the primary day-to-day relationship owner for HITRUST assessors, building strong working relationships and maintaining connection with the broader assessor base.
• Act as the voice of the assessor community within HITRUST, surfacing feedback, risks, opportunities, and partner needs.
• Partner with internal stakeholders to support assessor onboarding, communications, renewals, escalation management, and ongoing program operations.
• Strengthen trust, engagement, and accountability across the assessor ecosystem.
• Support and execute ongoing education and enablement efforts for assessors and partners, ensuring understanding of HITRUST offerings, product updates, program changes, and positioning expectations.
• Help develop and improve enablement mechanisms such as webinars, training sessions, office hours, playbooks, messaging guides, and structured communication cadences.
• Equip partners to navigate customer conversations, represent HITRUST professionally, understand when to involve HITRUST, and communicate pricing models appropriately.
• Partner with internal subject matter experts to ensure training content is accurate, current, and aligned with HITRUST standards.
• Support activation and growth across the reseller channel, focusing on engaging existing partners, assisting assessors interested in becoming resellers, and identifying opportunities to expand partner-sourced pipeline.
• Partner closely with Sales to identify partner-led opportunities, support joint account strategies, assist co-selling motions, and provide visibility into partner activity and pipeline opportunities.
• Help onboard and activate new resellers by ensuring they understand HITRUST’s offerings, expectations, and go-to-market approach.
• Monitor reseller engagement and identify opportunities to improve participation, performance, and revenue contribution.
• Help create and maintain a consistent, predictable engagement model for assessors, resellers, and other ecosystem partners.
• Manage recurring partner communications, including partner updates, program announcements, educational content, and other timely messages.
• Improve how partners access information by supporting the evolution toward more self-service resources, including potential partner portal capabilities.
• Ensure communications are clear, timely, professional, and aligned with HITRUST’s messaging and program expectations.
• Support consistency in how partners understand, communicate, and represent HITRUST in the market.
• Reinforce clear expectations, consistent messaging, and alignment with HITRUST policies, standards, and program requirements.
• Support the integrity and independence of the assessor ecosystem by ensuring proper escalation paths and program standards are understood and followed.
• Identify inconsistencies or gaps in partner behavior and take action to improve alignment and accountability.

Benefits

• HITRUST is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
• We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed