Manager, Partner Growth

Cardless•San Francisco, CA

8d•$122,000 - $155,000•Onsite

About The Position

Cardless is a Series C consumer fintech that helps major brands build credit card programs into their ecosystems. The Manager, Partner Growth owns the portfolio of live Cardless brand partners and serves as their primary point of contact, responsible for relationship health, card-program performance, and growth opportunities. The role is a hands-on individual-contributor position and reports to the Chief Business Officer. The role focuses on retaining and growing existing partner accounts, proactively resolving issues, coordinating across internal teams, and establishing repeatable partner-growth processes. Success is evaluated on portfolio retention, the speed and quality of issue resolution, and growth generated within existing accounts. The position is based in San Francisco and requires working in the office five days a week.

Requirements

5–10 years of experience in business development, partnerships, sales, or account management, with meaningful exposure to financial services; ideally including experience at a bank, card issuer, or payment network.
Demonstrated track record of cultivating and growing major enterprise partnerships through new milestones, processes, and top-line revenue.
Payments expertise, including working knowledge of schemes, payments risk and fraud, and other payments fundamentals.
Ability to build and deepen partner relationships over time and engage credibly with senior partner executives.
Understanding of card-program economics, participants, contract structures, and regulatory context.
Strong portfolio and operational management skills, including tracking account health, risks, and next steps.
Strong written and verbal communication, including delivering difficult news, handling escalations, and leading quarterly business reviews.
Ability to coordinate across functions and use sound judgment to prioritize issues and work autonomously.
Willingness to work in the office five days a week; remote or hybrid arrangements are not offered.

Nice To Haves

Experience at a bank, card issuer, or payment network.

Responsibilities

Serve as the primary point of contact for partners and build trusted relationships with day-to-day operators and executives.
Understand each partner’s business, goals, internal dynamics, and definition of success.
Represent partner needs internally and coordinate with product, support, leadership, operations, engineering, and compliance.
Track card-program performance, including activation, spend, and retention, and identify the levers that can improve results.
Identify and pitch expansion opportunities within existing accounts, such as new features, segments, or use cases.
Use data and portfolio-wide patterns to advise partners on program opportunities and performance.
Work with product and business teams to align roadmap priorities with the needs of live partners.
Own partner issues from initial escalation through resolution, involving the appropriate internal teams and communicating outcomes honestly.
Run regular, data-driven business reviews with partners and establish a clear view of next steps for each program.
Monitor account health, flag risks early, and maintain CRM records, account plans, and escalation logs.
Report to leadership on portfolio health, growth opportunities, and operational issues that should be addressed upstream.