Manager | Parking & Transportation Services - WSU Spokane
About The Position
Washington State University is now accepting applications for a Manager of Parking & Transportation Services on our WSU Spokane campus. As the Manager, you will provide leadership and oversight for all customer service, administrative, parking, and transportation operations. In this role you will manage front‑line customer service, cash operations, permit sales, parking enforcement administration, transportation demand management support, and all financial and operational systems. You will also develop and implement policies, procedures, and process improvements; oversee budgeting and financial activities; coordinate campus‑wide transportation programs; and serve as the primary liaison to internal and external partners. You may supervise staff and hourly employees, ensure compliance with state of Washington Administrative Code (WAC), WSU policies, and audit standards, and lead customer‑focused service delivery for the Spokane campus.
Requirements
- Bachelor’s degree in a relevant field and four (4) years of progressively responsible experience in a field related to the functional managerial area which has included at least one (1) year of supervisory experience. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
- Demonstrated customer service, public relations, and communication skills.
- Extensive computer skills including Microsoft Office and data systems.
- Experience in office purchasing, finance management, and budgeting.
- Demonstrated ability to manage difficult situations with diplomacy and good judgment.
- Strong organizational skills and initiative.
Nice To Haves
- Experience in higher education.
- Experience in operations management of a university parking and transportation system.
- Experience interpreting and enforcing WAC and WSU policies.
- Experience with POS systems, cashiering, or complex reconciliations.
- Experience with Lean Management Principles.
- Experience managing confrontational or stressful situations.
- Experience populating and managing operations software with cyclical setup data.
- Demonstrated ability to work with individuals from diverse backgrounds and cultures.
Responsibilities
- Provide leadership and oversight for all customer service, administrative, parking, and transportation operations.
- Manage front-line customer service, cash operations, permit sales, and parking enforcement administration.
- Provide transportation demand management support.
- Manage all financial and operational systems.
- Develop and implement policies, procedures, and process improvements.
- Oversee budgeting and financial activities.
- Coordinate campus-wide transportation programs.
- Serve as the primary liaison to internal and external partners.
- Supervise staff and hourly employees.
- Ensure compliance with state of Washington Administrative Code (WAC), WSU policies, and audit standards.
- Lead customer-focused service delivery for the Spokane campus.
Benefits
- Paid sick and vacation leave
- Paid holidays
- Medical, dental, life and disability insurance package for employees and dependents
- Retirement
- Deferred compensation
- Optional supplemental retirement accounts
- Training and development
- Employee tuition waiver
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What This Job Offers
Job Type
Full-time
Career Level
Manager
