Manager Park Services Night Ops

NBCUniversal•Universal City, CA

About The Position

NBCUniversal is seeking an experienced Manager of Night Operations to lead the Theme Park’s Custodial team. The role manages a team of more than 200 and oversees nightly park operations, ensuring the environment is clean, safe, presentable, and compliant with procedures and regulatory requirements. The manager is responsible for delivering strong results for internal and external guests and implementing programs focused on team member and guest satisfaction and operational excellence. The position leads and develops supervisors and custodial staff; oversees staffing, training, schedules, budgets, supplies, equipment, safety, quality control, and administrative reporting; and coordinates with day operations, maintenance, Human Resources, and Labor Relations. The role also supports crisis response, including guest and employee medical or emergency situations. Overnight shifts and weekend work are required as needed.

Requirements

High school diploma or equivalent.
At least 5 years of experience in janitorial or custodial services.
At least 2 years of experience in a supervisory or management role.
Strong leadership and team-building skills, with the ability to manage a large and diverse workforce.
Strong organizational and time-management skills.
Effective verbal and written communication skills.
Strong knowledge of health, safety, and sanitation regulations.
Ability to work overnight shifts and weekends as required.
Ability to stand and walk for extended periods.
Ability to lift and carry up to 50 pounds.
Comfort working in indoor and outdoor environments, including exposure to varying weather conditions.

Nice To Haves

Bachelor’s degree in business administration, Hospitality Management, or a related field.
Proficiency in Microsoft Office Suite.
Experience with janitorial management software.

Responsibilities

Lead, mentor, and manage night-shift janitorial supervisors and custodial staff; conduct performance evaluations, provide feedback, and develop employee improvement plans.
Set work expectations and leadership standards, foster teamwork and a positive customer-service-oriented work environment, and lead workforce planning, recognition, and Team Member events.
Oversee hiring, training, and development of Night Operations team members.
Develop and implement nightly cleaning schedules to maintain park cleanliness and safety.
Monitor compliance with health, safety, and sanitation regulations and uphold collective bargaining agreements in partnership with HR and Labor Relations.
Coordinate with day operations and maintenance teams to ensure continuity of services.
Promote and enforce safety protocols, conduct safety training and drills, investigate and report incidents or hazards, and implement corrective actions.
Act as crisis manager for guest and employee medical or emergency situations.
Manage cleaning-supply and equipment inventory, and coordinate janitorial equipment maintenance and repair.
Inspect park areas, address service issues and complaints, and ensure overnight facility cleanliness standards are maintained.
Develop training programs for new hires and ongoing staff development, including training in chemical and equipment use and safety protocols.
Prepare and manage night operations budgets for labor, supplies, and equipment.
Maintain records of schedules, inspections, maintenance, safety training, and inventory; report operational metrics and updates to senior management.